Job Description

About MealSuite

MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care.

About the Role

MealSuite’s integration ecosystem is a defining competitive advantage. As we deepen our presence across long-term care, assisted living, and acute care, the data connections that link MealSuite to EMRs, dietary platforms, and third-party providers have become central to customer value, clinical outcomes, and revenue growth.

The Director, Integration Services is a senior leadership role at the intersection of technical delivery, cross-functional strategy, and go-to-market execution. Reporting to the VP, Customer Experience, this leader will own MealSuite’s integration practice end-to-end, leading a team, partnering closely with Engineering and technical delivery teams, and serving as the connective tissue between Revenue, CX, and the broader technology organization. This role is designed with forward vision: as MealSuite’s integration footprint evolves, this Director is positioned to grow into broader strategic ownership within CX.

What You’ll Do

Integration Team Leadership (15%)

• Lead, coach, and grow a team of Integration Specialists and a Program Manager, setting clear expectations, development goals, and performance standards

• Build team capacity to handle an expanding integration portfolio across LTC, assisted living, and acute care environments

• Foster a culture of technical excellence, accountability, and customer-centricity within the Integrations team

• Establish career development pathways and succession planning for team members

Integrations GTM Strategy & Messaging (20%)

• Own MealSuite’s integrations go-to-market strategy, including market positioning, messaging frameworks, and sales enablement

• Serve as the primary integrations subject matter expert in prospect conversations, RFP responses, industry events, and partner discussions

• Develop integration-specific collateral — solution sheets, competitive comparisons, and objection-handling guides — in collaboration with Marketing and Sales

• Partner with Revenue leadership to embed integration strategy into sales plays, partner programs, and expansion motions

• Leverage AI in messaging and tooling to support the GTM motion

Cross-Functional Alignment (15%)

• Bridge Engineering, CX (Support, Implementation, CSM, CX Ops), and Revenue teams to ensure alignment across the integration lifecycle

• Maintain visibility into the full integration pipeline, proactively surfacing risks or gaps to relevant stakeholders

• Contribute integration-specific insight to key customer QBRs, strategic account reviews, and executive conversations

• Translate integration feedback from CX and field teams into actionable inputs for the product and engineering roadmap

Technical Leadership & Engineering Partnership (15%)

• Serve as the primary business-side liaison to Engineering, ensuring integration priorities are clearly defined, resourced, and executed

• Translate customer and market requirements into structured technical briefs, scoping documents, and acceptance criteria

• Facilitate regular cross-functional syncs between Integrations, Engineering, and CX to review pipelines, resolve blockers, and align on delivery timelines

• Represent the customer and field perspective in technical design discussions, ensuring solutions are implementation-ready and supportable post-launch

• Partner with Engineering to evaluate AI tooling that accelerates integration delivery and data health monitoring

Integration Delivery & Partner Management (15%)

• Oversee end-to-end delivery of new EMR partnerships and data provider integrations across all MealSuite segments

• Manage relationships with integration partners — including EMR vendors, HL7/API partners, and third-party data providers — ensuring commitments are met on both sides

• Define and maintain documentation standards: technical specifications, onboarding guides, testing protocols, and go-live checklists

• Monitor integration health across the installed base and proactively address issues before escalation, leveraging AI-assisted monitoring where possible

Operations, Enablement & Governance (20%)

• Establish standards and governance models for how integrations are scoped, contracted, tested, launched, and supported at scale

• Build and maintain an integration knowledge base for internal teams covering supported integrations, partner capabilities, known limitations, and escalation paths

• Develop enablement programs for Implementation, CSM, and Sales teams to improve integration literacy across the organization

• Track the competitive and regulatory landscape (HL7 v2, FHIR, etc.) and ensure MealSuite stays ahead of market shifts

• Champion an AI-forward approach to integration delivery, evaluating how AI can elevate velocity and operational effectiveness

What You Bring

Required

• 7+ years of experience in Integration Management, Technical Program Management, Solutions Engineering, or Professional Services

• 5+ years of people management with a proven track record of developing technical or cross-functional teams

• 3+ years working with Mirth Connect or similar integration engines, including upgrades, configuration, and performance tuning

• 3+ years monitoring integration platforms and data flows for SLA compliance

• 3+ years serving as a bridge between Engineering and business-facing teams, translating requirements in both directions with credibility

• 3+ years owning or contributing to integration GTM strategy including messaging, enablement, or partner positioning

• Strong working knowledge of integration platforms such as Mirth Connect

• Working EMR knowledge and familiarity with healthcare integration standards (HL7, FHIR, X12)

• Experience implementing and enforcing data security protocols: encryption, access controls, and audit documentation

• Knowledge of API platform operations

• Collaborative leader who builds team culture and communicates complex technical concepts clearly to non-technical stakeholders

• Proactive, ownership-driven problem-solver who anticipates risks and follows through on commitments

• Security-minded with a strong focus on compliance and data protection

Nice to Have

• Experience configuring and managing VPN connections and SFTP/API operations for secure data exchange

• Familiarity with observability tooling (Datadog), incident response platforms (PagerDuty), and job scheduling/orchestration (Airflow, NiFi)

• Experience with cloud networking and security (Azure or AWS) and infrastructure as code (Terraform, Ansible)

• Scripting experience in Python or Bash for automation

• Knowledge of compliance frameworks: HIPAA, SOC 2, and audit documentation

In Your First Year

• Evaluate the MIRTH system and research alternatives (0–6 months)

• Assess the current SFTP system and recommend alternatives (0–6 months)

• Help implement and maintain integration monitoring infrastructure (0–6 months)

Compensation

$140,000–$170,000 CAD per year | $150,000–$180,000 USD per year

This role is based onsite in our Cambridge or Dallas office. Some travel (approximately 10%) is required.

Why You’ll Love Working Here

• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.

• Retirement savings support – we invest in your future with RRSP/401(k) matching at 100% up to 3%, because long-term security matters just as much as day-to-day balance.

• Health benefits – this includes day one medical, dental, and vision options, life & disability insurance, and paid maternity and parental leave.

• Hybrid flexibility – we value the collaboration, mentorship, and learning that come from physically working next to one another, as well as the benefits that remote work can offer.

• Work-life balance – supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.

• Participation in our equity program – we’d love for you to share in MealSuite’s success as we continue to grow!

• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.

• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at mealsuite.com/careers.

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact accommodations@mealsuite.com.

MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people.

This is a current vacancy, and we are actively hiring for this position.