Job Description
The Director, Integrated Care Learning & Development, is accountable for the strategy, direction, and oversight of the cross-market Learning & Development function supporting Integrated Care, including LTSS, Duals and related lines of business. This role leads a multidisciplinary learning and enablement organization that may include trainers, market clinical and operational educators, preceptors, instructional designers, and other learning professionals. The Director oversees learning strategy across the workforce lifecycle, including new-hire onboarding, ongoing and role-specific development, regulatory and compliance-driven training, applied learning and preceptor approaches, curriculum and instructional design, learning readiness, reinforcement, and evaluation of learning effectiveness. In partnership with clinical and operational leadership, market and program leaders, subject matter experts, enterprise learning teams, and other cross-functional stakeholders, the Director drives consistency across markets while addressing population, market, and role-specific needs.
Essential Functions:
- Provide overall vision, strategy, and direction for the cross-market Learning & Development function supporting LTSS, Integrated Care, LTSS, and related programs.
- Lead and develop a multidisciplinary learning and enablement organization that may include trainers, market clinical and operational educators, preceptors, instructional designers, and other learning professionals; establish priorities, performance expectations, and development plans across the function.
- Establish an integrated cross-market learning model that promotes quality, consistency, and scalability while addressing differences in market requirements, populations, programs, roles, workflows, systems, and operating environments.
- Define and strengthen coordination among training delivery, market clinical and operational education, precepting, instructional design, and subject matter expertise to support a cohesive learner experience.
- Oversee the strategy, development, maintenance, and continuous improvement of curricula, learning journeys, instructional materials, applied learning experiences, and reinforcement approaches.
- Establish and oversee new-hire and ongoing learning strategies that integrate formal instruction, systems and workflow learning, role-specific practice, preceptor support, and transition to independent role performance, as appropriate.
- Provide strategic oversight of preceptor and practice-based learning approaches that support transfer of learning, role readiness, competency development, and ongoing reinforcement.
- Partner with market clinical and operational leadership to ensure learning priorities address market- and population-specific needs while remaining connected to the broader Learning & Development strategy.
- Lead learning readiness activities for new or revised processes, tools, systems, products, market requirements, and other changes with material workforce impact; identify learning dependencies, risks, and readiness needs prior to implementation.
- Ensure Learning & Development representation in implementation and user acceptance testing activities when changes may affect training content, learner workflows, instructional materials, or workforce readiness.
- Partner with Regulatory, Compliance, Quality, Clinical Operations, and other applicable functions to translate approved requirements, identified risks, and performance needs into appropriate learning and reinforcement solutions.
- Communicate learning priorities, readiness considerations, effectiveness findings, resource needs, and material risks to applicable leadership and stakeholders.
- Perform any other job related duties as requested.
Education and Experience:
- Bachelor's degree in Education, Learning and Development, Organizational Development, Instructional Design, Healthcare, Business, or related field required. required
- Master's degree preferred
- Equivalent years of relevant work experience may be accepted in lieu of required education
- Five (5) years years of experience in learning and development, clinical or operational education, healthcare training, organizational learning, instructional design, or related field required. required
- Five (5) years years of leadership experience, including experience leading teams, functions, or complex learning initiatives, required. required
- Experience developing or overseeing curriculum, learning strategies, structured learning programs, or workforce enablement solutions required. required
- Healthcare, health insurance, or managed care experience preferred
- Experience supporting LTSS, Medicaid, Medicare, Dual Eligible, care management, or other government-sponsored healthcare programs preferred
- Experience supporting learning across multiple markets, populations, or complex operational environments preferred
Competencies, Knowledge and Skills:
- Demonstrated knowledge of adult learning principles, instructional design concepts, learning strategy, curriculum development, and performance-based learning approaches.
- Demonstrated ability to translate business, operational, workforce, and performance needs into effective learning strategies and solutions.
- Knowledge of healthcare or managed care operations and the relationship among workflows, systems, documentation, regulatory requirements, learning, and workforce performance.
- Ability to lead learning strategies across complex roles, populations, programs, markets, and business requirements.
- Ability to balance cross-market consistency and scalability with legitimate market-, population-, program-, and role-specific requirements.
- Ability to evaluate learning effectiveness and use data, feedback, and performance indicators to identify improvement opportunities.
- Strong analytical, critical thinking, decision-making, and problem-solving skills.
- Ability to assess learning impacts and readiness needs associated with changes to processes, systems, tools, products, workflows, and operational requirements.
Licensure and Certification:
- Professional certification in learning and development, instructional design, organizational development, change management, or related discipline preferred
- Clinical licensure or healthcare-related certification may be preferred based on assigned program scope preferred
Working Conditions:
- General office environment; may be required to sit or stand for extended periods of time
- Travel is not typically required
Compensation Range:
$135,600.00 - $237,400.00
CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
Salary
Organization Level Competencies
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.
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