We are seeking a dynamic and results‑oriented Director, Insurance Operations – In‑Force Modernization to lead and accelerate the modernization of our In‑Force organization.

This role will play a critical strategic leadership function in driving the transformation of In‑Force operations by improving process efficiency, strengthening knowledge management, and enhancing both client and advisor experience.

Reporting directly to the AVP Insurance operations - In-Force policy, the Director will work in close partnership with teams in Operations, Insurance Solution, Shared Services, and Technology to ensure coordinated execution of modernization priorities and delivery of measurable outcomes.

What you will do:

Lead In‑Force Modernization Execution

• Drive the end‑to‑end process modernization roadmap for In‑Force operations in alignment with the Insurance and technology roadmap

• Lead the coordination and delivery of the In‑Force Modernization Task Force

• Translate strategic priorities into clear execution plans, milestones, and deliverables

Strengthen Governance & Delivery Discipline

• Support strong governance, structure, and reporting frameworks

• Ensure clear prioritization, accountability, and visibility across initiatives

• Proactively manage risks, dependencies, and delivery timelines as the Insurance Operation stakeholder

Drive Cross‑Functional Alignment

• Act as a central point of coordination across multiple stakeholders and shared services

• Align efforts across Operations, Business Delivery, Process Excellence, Technology.

• Ensure integrated delivery of solutions that are practical, scalable, and sustainable

Accelerate Process Efficiency & Experience Improvement

• Lead initiatives focused on:

• Reducing inefficiencies and rework

• Improving processing time and quality (Not‑In‑Good‑Order reduction)

• Simplifying processes and enhancing end‑to‑end workflows

• Champion improvements that make it easier to do business for clients, advisors, and teams

Enable Knowledge Management & Sustainability

• Address risks related to undocumented knowledge and SME dependency

• Coordinate development of structured, standardized, and sustainable documentation

• Strengthen operational resilience and readiness for future transformation

What You Will Bring:

Leadership & Influence

• Proven ability to influence and drive outcomes across multiple teams

• Strong stakeholder management and executive communication skills

• Ability to build alignment and momentum in complex environments

Project & Program Management Expertise

• Demonstrated experience leading large‑scale, cross‑functional initiatives

• Strong discipline in planning, execution, governance, and risk management

• Ability to manage multiple priorities in a fast‑paced environment

Operational & Transformation Mindset

• Deep understanding of operations, process optimization, and continuous improvement. Sig-Sigma certification is an asset.

• Experience in process reengineering, transformation, and/or modernization initiatives

• Strong focus on measurable outcomes and value realization

Strategic & Structured Thinking

• Ability to bring structure to ambiguity and translate strategy into execution

• Analytical mindset with strong problem‑solving capabilities

• Focus on end‑to‑end process thinking, not siloed improvements

• As this position is posted in several locations, we specify that bilingualism is an asset (fluent in French and English) but is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs.

Why Join This Role:

This is a high‑impact strategic leadership role that will directly shape the future of In‑Force operations.

You will have the opportunity to:

• Lead a critical modernization initiative at scale

• Drive tangible improvements in efficiency, quality, and experience

• Mitigate key organizational risks related to knowledge and sustainability

• Work closely with senior leadership to deliver enterprise priorities

What success looks like in this role:

• Clear structure and governance enabling consistent delivery

• Measurable improvements in processing time, quality, and efficiency

• Strong cross‑functional alignment and execution discipline

• Reduced dependency on undocumented SME knowledge

• Sustainable processes supporting future growth and scalability