Job Description

WHO WE'RE LOOKING FOR

The Director of Network and Telecommunication Services reports directly to the VP, IT INFRA Operations & CISO. This position is responsible for the management of the installation, testing, administration, training and maintenance related to all technology infrastructures at CapMetro including the data network, server and storage systems, desktop/client systems, and the voice network, systems, and devices.

WHAT YOU'LL BE DOING

Infrastructure Strategy & Governance

• Provide strategic leadership for enterprise infrastructure by managing 24/7 support and optimization, defining architecture and standards, establishing policies and priorities, and driving the development and implementation of IT best practices.

Network & Systems Management

• Oversee the deployment, maintenance, and evolution of network hardware, servers, desktops, and operating systems while managing WAN/LAN performance, security, and availability.
• Ensure proactive system upkeep through alerts, tuning, updates, and patches; maintain compliance and security via monitoring and risk assessments; and implement robust backup, disaster recovery, and issue resolution processes.

Project & Vendor Management

• Manage technology projects by overseeing upgrades and new implementations, reviewing proposed changes for compliance with standards, and coordinating procurement processes to ensure timely renewals and vendor compliance.
• Collaborate with vendors and partners to deliver solutions and provide regular progress reports to management.

Team Leadership & Support Services

• Supervise systems administration, , and telecommunications teams to ensure effective operations and service levels, while fostering strong relationships with business areas through responsive communication and support.
• Promote continuous improvement of IT skills and processes and maintain a safe working environment at all times.

Documentation, Training & Adoption

• Manage the creation and updates of technical and user documentation, oversee user training on systems and processes, and promote system adoption across business areas while serving as a trusted advisor for technology solutions.

Change & Risk Management

• Manage system changes by adhering to change management processes, performing impact analyses, and communicating updates to stakeholders.
• Conduct periodic risk assessments and disaster recovery testing to ensure system resilience.

• Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by ensuring staff follows safety and security policies, considers safety in every action, and ensures safety and security concerns are reported.

• Perform other position related duties as required and/or assigned. 

RESPONSIBILITIES - SUPERVISOR AND/OR LEADERSHIP EXERCISED: 

Direct and manage department personnel by planning, scheduling, delegating, and overseeing employee work assignments, authorizing, coordinating, and scheduling work with vendors and consultants, conducting personnel actions, including hiring and interviewing, and overseeing hiring, training, work assignments, and performance evaluations. 

WHAT YOU BRING

• Bachelor's degree in computer science or related field from an accredited four-year college or university. Related experience may substitute on a year for year basis for educational requirements.
• Ten (10) years progressively responsible experience in information technology and network engineering
• Six (6) years to include experience managing heterogeneous, diverse client/server distributed enterprise network and server environments, other related projects, and management of information technology personnel.
• Proficiency in using Microsoft Office Suite and Microsoft Project.

Knowledge, Skills, and Abilities:

• Ability to simultaneously manage disparate projects while maintaining high levels of support of existing systems.
• Knowledge of current Microsoft Windows operating systems and associated hardware/software capabilities and limitations
• Knowledge of server management practices and switched Ethernet networks, topologies, and protocols (TCP/IP).
• Knowledge of telecommunications hardware and technology.
• Ability to forecast hardware requirements or other analysis associated with the implementation of new information technology.
• Ability to establish and maintain effective working relationships with management and outside contractors and consultants.
• Excellent organization abilities, analytical skills and communication skills including the ability to effectively communicate technical Information to a non-technical audience.
• Be self-motivated and seek opportunities for continuous process Improvement. Be a catalyst and a willing participant of organizational changes.
• Ability to work in a team environment in a matrix organization, partnering well with employees, management, users, business areas, vendors, contractors and undertake duties and tasks as assigned without close supervision.
• Ability to be a positive and constructive contributor in a team-based environment.
• Knowledge of Information System Implementation Lifecycle desired.
• Ability to effectively manage multiple priorities and diverse groups of people and activities simultaneously.
• Demonstrated leadership ability.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. This position works with multiple project timelines and is responsible for managing employees performing work of a complex nature.

Incumbent must be able to stand and sit frequently throughout an eight-hour period, reach vertically for overhead use and horizontally. Must be able to use a telephone or headset equipment. Incumbents must be able to lift and move material weighing up to 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions.

Reasonable accommodation may be made to enable individuals with disability to perform the essential functions as previously described.

Mobility Status:

As a Remote position, your primary workplace is your home or another location in the state of Texas. The incumbent is expected to work in the office as needed and must have the ability to respond to a CapMetro facility within 24 hours if business needs require. Must be in-office for socialization, strategic collaboration, supervision, oversight, and accountability as needed. Mobility status is subject to change at any time based on business needs or organizational decisions.

COMMITMENT TO EQUAL EMPLOYMENT OPPORTUNITY

CapMetro is an equal employment opportunity employer and committed to creating a welcoming environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state, or local laws. CapMetro makes hiring decisions based solely on qualifications, merit, and organization needs at the time.

SECURITY SENSITIVE POSITION

This position has been identified as a “Security Sensitive” position. CapMetro will conduct annual background checks on incumbents in this position. A position is “Security Sensitive” if the incumbent handles currency, has access to sensitive computerized databases, has access to master keys, or works in an area of the CapMetro that has been designated as a security-sensitive area.

CapMetro is Austin's regional public transportation provider. We've been around since 1985 and work every day to give residents, commuters, and visitors the best possible transit options available to match their busy everyday lives.

We're always on the move, connecting people with jobs, schools, restaurants, shops, festivals, and other great places to hang out. In fact, we have more than 31 million boardings each year.