Job Description

PBC Solutions is looking for a Director of Information Security! 

Please note: PBC Solutions is Headquartered in Saanichton, BC (a suburb of Victoria) and also has offices in Burnaby. We operate in a hybrid in-person and virtual environment and the successful candidate must be based on southern Vancouver Island or in the Lower Mainland, with regular office presence required, and occasional travel between offices may be required.

About PBC Solutions:

PBC Solutions has been recognized as one of British Columbia's Top Employers for 2026!

PBC Solutions Ltd. was created in 2022 as a wholly owned subsidiary of PBC Health Benefits Society (operating as Pacific Blue Cross), #1 health benefits provider in BC. Our mandate is to design, transform, and deliver the benefits and claims administration services offered by governments and other large organizations along with our consortium partners DXC Advanced Solutions, NTT DATA, and EY.

Since the spring of 2023, PBC Solutions administers and leads the transformation and digitization of Health Insurance BC Services (HIBC) on behalf of the BC Ministry of Health. HIBC Services administers medically-necessary insured doctor and hospital services through the Medical Services Plan (MSP) and drug coverage through the PharmaCare and Fair PharmaCare programs. In the future, the business will expand to additional public and private client work.



Under the direction of the Chief Information Security Officer, the Director, Information Security provides leadership, strategic guidance, and operational support on information security to internal and external partners.

• Align security services to support PBC Solutions in the areas of technology, networks, data, applications, and the secure use of AI. 
• Build an effective, measurable security strategy aligned to available resources and systems. 
• Lead and manage security team members, including external resources as required. 
• Ensure appropriate security policies, practices, and controls are implemented across PBC Solutions information and technology platforms. 
• Plan and demonstrate an effective security posture across cloud, data, software and systems. 
• Provide governance and reporting required by PBC Solutions and its clients. 
• Support business objectives by providing security guidance and direction.

Primary Duties:

Provides overall direction and guidance to the Information Security Team, which is accountable for:  

• Defining and Measuring Security tools, policies and processes 
• Refining, optimizing, integrating and being accountable to the end user experience of PBC Solutions stakeholders and solutions.  
• Developing and managing Security Foundations and Layers including data, applications, technology and standards.  
• Develop and maintain security standards and practices based on industry-leading frameworks and models (NIST, CIS, and other adopted frameworks). 
• Developing, managing and maintaining Enterprise and operational Security policies 
• Creating and supporting a framework to allow for internal and external Security reviews, Security testing and Audits. 
• Participating and joining with other Security leads to build best practices and evolve the security team to deal with new and emerging threats and technology changes (e.g., AI) 
• Integrating the Security team with multiple other areas of PBC Solutions, Privacy, Governance, Risk and Project management and others 
• Embedding and demonstrating a deep commitment to “Staying Secure” throughout PBC Solutions, based on ongoing Security training, clear guidance and expectation, operational reviews, training and awareness of employees. 
• Building Security Measurements, Reports, Key Performance Indicators that can support the executive teams and others in getting a clear picture of both Security and Business metrics 

Strategic and Tactical Plans: 

• In consultation with the Leadership team, develops and implements strategic and tactical plans in alignment with corporate and organizational goals. Develops and executes annual business plans, project initiatives, department budgets and key performance indicators. Monitors progress of project milestones and key performance indicators and undertakes actions to ensure the achievement of department goals and service level objectives.  

Management/Leadership:

Provides leadership to direct reports and staff to develop and promote an engaged and productive workforce by:  

• Developing and maintaining an effective organizational structure and staff model to achieve operational goals and service level objectives.  
• Forecasting changing business needs and aligns team structure, skills and experience to provide career development opportunities and ensure the internal talent pool is deployed to their fullest extent.  
• Providing technical direction, advice and guidance to various teams 
• Providing coaching and mentoring support for direct reports including conducting regular coaching and performance review sessions to provide feedback on individual performance.  
• Working closely with leadership teams, employees, and union representatives to address issues and promote a collaborative and progressive work environment.  

Budget Management:

• Develops and monitors the annual department budget. Continuously looks for opportunities to maximize cost effectiveness through innovation, negotiation, and business process improvements.  

Project Management: 

• Responsible for ensuring that the Team delivers projects that are technically sound and comply with defined standards and procedures. Provides guidance to leadership team to ensure effective communications and change management practices. 
• Other duties as required. 

Required Education & Experience:

• Bachelor’s degree, post-graduate diploma, or equivalent combination of education and training in Computer Science/IT (or related discipline). 
• A senior level accredited industry based cyber certification, CISSP, CISM
• 7+ years of experience in information systems/technology, including at least 3 years in enterprise architecture and IT security. 
• 3+ years of leadership experience in managing and/or directing IT operational teams 
• A combination of education and experience may be considered.

Knowledge, Skills, & Abilities:

• Excellent written and verbal communication and presentation skills 
• Excellent analytical, problem-solving and decision-making skills.  
• Strong interpersonal and negotiation skills 
• Risk-based decision-making and ability to translate technical risk into business impact. 
• Influencing and stakeholder management skills, including working across functions and with external partners/clients. 
• Incident and crisis leadership (e.g., supporting incident response exercises, executive communications). 
• Governance, reporting, and KPI discipline (e.g., security posture metrics, audit readiness). 

Travel/Work Location:

PBC Solutions has offices in Saanichton, BC (a suburb of Victoria) and Burnaby. We operate in a hybrid in-person and virtual environment. Occasional travel between office locations may be required.

What's in it for you

We offer market competitive total compensation, including an annual incentive bonus plan and market-based salaries. The base salary range for this position is  $138,000 - $173,000 annually. Placement in the salary range will be determined by the level of experience and expertise based on corporate guidelines, with the goal to ensure market competitiveness and internal equity. 

We offer a robust health & dental benefits plan, with flexible options that will meet you and your family's needs. We also offer generous vacation and paid leaves along with a Defined Benefit Pension Plan (PSPP), for all eligible employees.  

We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender or gender identity, sexual orientation, religion, ability, education level, parental status, or socioeconomic status.  

PBC Solutions is an equal opportunity employer and welcomes applications from all qualified candidates.   

To request an accommodation in completing this application, pre-employment testing, interviewing or otherwise participating in the employee selection process, please direct your inquiries to  hr@pbcsolutions.ca  

Does this opportunity resonate with you?   

Are you seeking a work environment that will challenge you, provide stretch opportunities, and support your success and growth? Then you've found your ideal work environment - Apply today please! We'd love to talk with you to explore this opportunity further with you.  

Please note, if selected for this opportunity, you will be required to undergo a background check in accordance with PBC Solutions policies.  

We sincerely thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted.  

This posting will be open until filled. We will start reviewing applications on May 15, 2026, and will continue to receive applications until the position is filled

How we work:
Our Guiding Principles   
Honesty – We will be truthful.  We will create a safe environment to communicate proactively, openly and with respect.  We will be transparent and genuine with our interests.   
Integrity – We will act consistently to do the right thing and ensure our words and actions align.  Embracing opportunities and challenges, we will live our shared values and vision.   
Reciprocity - We will strive for fair and balanced exchanges leveraging our unique strengths and resources, recognizing this requires an ongoing give and take.  We will win and lose as one.     
Autonomy – We respect and acknowledge the interests of each party.  We trust each other to make decisions and act based on our diverse strengths to achieve our mutually desired outcomes.     
Loyalty – We will be bold, brave, and committed to our relationship.  As partners, we will advocate for one another, celebrate our successes, and have each other’s back through our challenges.     
Equity – We commit to a balanced partnership.  We will make decisions and act based on a fair assessment of capabilities, risks, constraints, and opportunities to achieve mutual success.     

Our Intended Behaviours 
Communication – We actively communicate in a timely, open, respectful, and responsive manner with the intent to gain understanding and find solutions.     
Flexibility – We will be agile, adaptable, and creative to enable responsive service delivery and embrace challenges and change with an open-minded and positive attitude.    
Perspective – We seek to understand interests, assumptions, actions, and diverse backgrounds by actively sharing and exploring all points of view.    
Focus – We will use our Shared Vision as our North Star to evaluate, prioritize, and deliver successful results.  
Trust & Confidence – We lead with trust.  We consistently behave in ways that earn and inspire confidence by being credible, reliable, and transparent even when vulnerable.   
Feedback – No surprises.  We will maintain a strong relationship through timely, purposeful feedback in a safe, respectful, and collaborative environment.   
Solution-oriented – We see possibilities rather than limitations.  We use our diverse capabilities to develop options to resolve our challenges.