AIA

Director I, Operations Digital Platform Head

AIA  •  People’s Republic of China (Onsite)  •  3 hours ago
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Job Description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on.

About the Role

通过清晰顺畅的业务流程,结合精细化、数字化手段与工具,推动运营TDA战略,统筹运营新技术应用转型,不断提升运营业务运作效能

Roles and Responsibilities:

  • 运营(新契约、核保、保全、理赔、客户服务、渠道服务等)及跨模块衔接端到端流程管理,定期检视和梳理流程,发现运营流程优化点,并持续推动实现运营效能提升
  • 运营客户端系统的管理与运营,担任爱投保、爱服务等运营线上平台的业务属主,推动功能建设与持续迭代,提供顺畅、稳定、优质的平台用户体验
  • 运营数据平台建设,开展数据建模、分析,持续完善算法、报表工具,满足内外部数据报告支持需要,并为业务决策提供重要依据
  • 运营智能技术应用升级转型,主导数字化运营,基于运营业务全景,制定数字化、智能化策略,规划设计并牵头优化运营工具及系统,负责运营功能模块的一体化业务需求设计与实施管理,以及新技术应用的业务工程建设工作,以高效、智能、安全的统一平台,推动运营流程迭代更新,并支撑运营效率、业务支持能力和客户体验全面提升的需求
  • 全面管理新业务、新机构及日常运营系统支持工作,包括但不限于运营业务相关的需求分析、实施协调、UAT测试,服务外包供应商管理,TPSA统筹、运维等,确保新产品按时上线,新机构系统顺利验收以及日常运营系统的高效运作
  • 制定人才计划并发展领导力梯队,确保团队处于良好状态并具备强大的组织能力;执行所有必要的人员管理,以确保灵活且更紧密的业务支持
  • 主管交办的其他工作

Minimum Job Requirements:

  • 本科及以上学历,包括8-15年运营团队管理在内的相关工作经验
  • 敏锐的市场洞察能力,创新意识强,拥有运营端到端全流程梳理或创新相关项目经验,拥有保险科技相关经验或保险公司人工智能领域实施经验者优先考虑
  • 优秀的团队领导力,高效的问题解决和决策能力
  • 客户导向、团队合作和良好沟通能力
  • 员工辅导和指导技能,高效的人员管理和计划能力
  • 英语沟通能力,包括书面和口语

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

AIA

About AIA

AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has a presence in 18 markets – wholly-owned branches and subsidiaries in Mainland China, Hong Kong SAR(1), Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan (China), Vietnam, Brunei and Macau SAR(2), and a 49 per cent joint venture in India. In addition, AIA has a 24.99 per cent shareholding in China Post Life Insurance Co., Ltd.

The business that is now AIA was first established in Shanghai more than a century ago in 1919. It is a market leader in Asia (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$328 billion as of 30 June 2025.

AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents, partners and employees across Asia, AIA serves the holders of more than 43 million individual policies and over 16 million participating members of group insurance schemes.

AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock codes “1299” for HKD counter and “81299” for RMB counter with American Depositary Receipts (Level 1) traded on the over-the-counter market under the ticker symbol “AAGIY”.

(1) Hong Kong SAR refers to the Hong Kong Special Administrative Region.

(2) Macau SAR refers to the Macau Special Administrative Region.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Central, HK
Year Founded
Unknown
Website
aia.com
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