Job Description

The Auto Physical Damage (APD) Claims Analytics team is seeking an exceptional Director I / Assistant Director to serve as a senior technical leader and strategic thought partner for APD leadership.

This role will own and advance several enterprise-critical analytics capabilities that support APD's business strategy, including executive reporting, financial planning, portfolio management, initiative ideation and prioritization, and analytics product development. Operating with a product-ownership mindset, this leader will drive the evolution of APD Analytics from a reporting-focused organization to a strategic, AI-enabled decision-intelligence function supporting APD's vision. This role will help define long-term analytics roadmaps, identify the highest-value opportunities for investment, and ensure analytics capabilities generate measurable business impact.

While this is not a formal people-management position, the successful candidate will play a significant leadership role through influence, mentorship, and thought leadership. This role will actively coach analysts across the team, helping elevate business acumen, strategic thinking, communication skills, and advanced analytics capabilities while fostering a culture of innovation, continuous learning, and partnership.

*This position may have in-office requirements twice a week depending on candidate location.*

Responsibilities:

• Own and evolve critical APD Analytics capabilities, including executive insights, financial planning, workforce planning, initiative portfolio management, and operational performance monitoring.
• Serve as a strategic thought partner to APD leaders by identifying opportunities, shaping business cases, and translating business challenges into analytics roadmaps and actionable solutions.
• Lead executive reporting and strategic planning activities to influence executive decisions and long-term organizational strategy.
• Drive the transition from descriptive and diagnostic analytics toward predictive, prescriptive, and decision-intelligence capabilities.
• Apply product ownership principles to analytics capabilities by defining vision, roadmap, priorities, business outcomes, and investment tradeoffs.
• Identify, scope, and incubate high-value initiatives that improve operational performance, scalability, customer outcomes, and financial results.
• Partner with stakeholders across Claims Operations, Process Excellence, Finance, Product, Technology, and Data Science to influence strategic direction and drive implementation.
• Champion innovation through automation, AI/ML, advanced analytics, and emerging decision-support capabilities.

Ideal Experience Includes

• Strong understanding of and/or hands-on experience across the end-to-end APD claims lifecycle, including intake, estimation, total loss, salvage, and recovery processes.
• Proven experience in large-scale data modeling and advanced analytics, with a track record of evolving descriptive and diagnostic analytics into predictive and prescriptive solutions.
• Demonstrated ability to build and sustain strategic partnerships across multiple functional areas (e.g., Claims Operations, Process, Product, Finance, and Technology) to drive business outcomes.
• Experience leveraging AI/ML capabilities to enhance analytics products, inform decision-making, and contribute to thought leadership within the organization.

Qualifications

• Master's degree in Mathematics, Economics, Statistics or other quantitative field; Ph.D. helpful given quantitative work they are leading.
• Minimum 8, typically 10, years' experience; must have exceptional planning, analytical, decision-making and project management skills.
• Expert knowledge of data sources, tools and business drivers.
• Knowledge of statistical techniques required. Industry knowledge critical.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefitsLiberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco