Job Description

Director, Human Resources

About Toronto Parking Authority

Toronto Parking Authority (TPA) was founded in 1952 by the Toronto City Council and is now the largest municipal parking operator in North America. A City Board and Agent of the City, TPA is mandated to construct, operate, manage, and maintain the City’s public bike share program, municipal off-street parking facilities, and on-street meter operations on behalf of the City and in support of local business areas.

As a self-funding agency, TPA returns 100% of its net profit to the City of Toronto to fund important municipal services and programs, including affordable housing, transit and parks development.

About the Role

This is an exciting opportunity for a progressive HR leader to help shape the next chapter of Toronto Parking Authority as the organization continues its transformation into a more commercially agile, strategically aligned and people-powered enterprise. Reporting to the Vice President, Human Resources, the Director, Human Resources will translate enterprise priorities into forward-looking people strategies that strengthen leadership capability, workforce agility, employee experience and organizational performance.

The Director oversees key areas including employee relations, talent management, workforce planning, performance management, compensation, policy development, recruitment, employee engagement, disability management, HR operations, and legislative compliance. The role serves as a trusted advisor to leaders on complex and sensitive people matters and provides leadership to the HR team in delivering responsive, consistent, and effective HR services.

Key Responsibilities

Strategic Leadership

• Develops and executes integrated human resources programs and strategies aligned with TPA’s mandate, strategic plan, business priorities and customer-service objectives.
• Partners with senior leadership to translate organizational priorities into annual HR business plans, policies, programs, service standards, performance measures and resource requirements.
• Leads, coaches and develops the HR team, establishing clear accountabilities and a collaborative, inclusive and customer-oriented culture.

Employee & Labour Relations

• Leads and partners with Manager, Employee and Labour Relations, and business leaders on complex employee-relations matters, workplace investigations, litigation and employment-law risk.
• Builds constructive, transparent relationships with union representatives and supports effective labour-management consultations.
• Coaches leaders on respectful workplace practices, conflict resolution, performance concerns and progressive discipline.

Talent, Workforce & Organizational Effectiveness

• Leads the execution of workforce planning, succession planning and organizational design to ensure TPA has the capabilities and capacity required to deliver its mandate.
• Oversees recruitment, selection, onboarding, retention, and offboarding practices.
• Leads organizational change and HR modernization initiatives, leveraging technology and continuous improvement to streamline HR processes, strengthen service delivery and enhance the employee experience.
• Establishes and uses HR metrics and workforce analytics to identify workforce trends and solutions, provide actionable insight into service levels, labour relations, talent, attendance, turnover, engagement, and workforce risk.
• Leads initiatives that strengthen employee engagement, inclusion, accountability, and organizational culture, promoting an environment that reflects TPA’s core values and respectful workplace practices.
• Promotes employee well-being through oversight of TPA’s mental health, wellness, disability-management, accommodation, and attendance-support programs.
• Ensures employees receive consistent, timely, and confidential HR service across the employee life cycle.