Job Description

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work;

Thrive in the excitement of the ever-challenging environment of modern medicine; and

Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Director, HR Strategy & Operations

Location: Pittsburgh, PA (Hybrid) or Remote

Classification: Exempt

Status: Full-time

Purpose

The Director, HR Strategy, Operations & Analytics is a key member of the Human Resources leadership team responsible for driving the strategic, operational, and analytical capabilities of the HR function. This leader oversees HR operations, HR technology, M&A, workforce analytics, employee relations, compliance, and enterprise HR projects to ensure the organization has the people, processes, and insights needed to achieve business objectives.

The role serves as the steward of HR data, technology, governance, and risk management while providing strategic consultation to workforce planning, organizational design, and HR Data trends and technology initiatives. This leader transforms HR data into actionable business intelligence, establishes scalable HR processes, leads cross functional HR Programs and Projects, and ensures compliance with applicable employment laws and regulatory requirements.

Responsibilities

HR Strategy & Organizational Transformation

• Partner with the CHRO to develop and execute enterprise HR strategies aligned with organizational objectives.
• Translate business strategy into workforce strategies, organizational structures, and people initiatives.
• Lead organizational HR initiatives, including restructuring efforts, M&A, workforce planning, and span of control analysis.
• Provide data-driven recommendations on workforce effectiveness, organizational health, productivity, and key people outcomes.
• Develop and implement HR operating models, governance structures, and continuous improvement initiatives.
• Serve as a strategic advisor on organizational change and change management initiatives.

HR Data, Analytics & Reporting

• Establish and lead the enterprise HR analytics strategy.
• Own the integrity, governance, and utilization of all HR data across the organization.
• Design and maintain executive HR dashboards, scorecards, and workforce metrics.
• Deliver actionable insights related to:
• Headcount and workforce planning
• Turnover and retention
• People Demographics
• Recruiting effectiveness
• Employee engagement
• Performance and succession outcomes
• Compensation and workforce costs
• Develop predictive analytics capabilities to support business decision-making.
• Ensure data accuracy, consistency, and reporting excellence across all HR systems.

HR Technology Leadership

• Serve as the owner of HR technology strategy, roadmap, and governance.
• Lead administration, optimization, and enhancement of HRIS and related technologies.
• Evaluate and implement HR technology solutions that improve employee and manager experiences.
• Partner with IT, Finance, and business stakeholders on system integrations and data governance.
• Ensure appropriate system security, controls, and data privacy standards.
• Establish technology standards and drive adoption of HR digital solutions.
• Manage vendor and contracts associated with all HR technologies.

Employee Relations Leadership

• Provide strategic oversight for the Employee Relations function.
• Ensure fair, consistent, and compliant handling of employee concerns, investigations, workplace conflicts, and disciplinary matters.
• Develop policies, procedures, and manager guidance to promote positive employee experiences and minimize organizational risk.
• Analyze employee relations trends and recommend proactive interventions.
• Support leaders in fostering a high-performance and inclusive workplace culture.

Risk Management, Compliance & Governance

• Own the HR risk management and compliance philosophy, framework, and governance processes.
• Ensure compliance with federal, state, and local employment laws and regulations.
• Oversee HR compliance programs, audits, reporting requirements, and policy governance.
• Identify, assess, and mitigate workforce-related risks.
• Develop controls and monitoring processes to protect employee data and organizational interests.
• Partner with Legal, Compliance, and business leaders on risk mitigation strategies and employment-related matters.
• Maintain readiness for internal and external audits.

HR Operations & Project Management

• Lead the HR Operations function to ensure efficient, scalable, and employee-centric processes.
• Establish service delivery standards and operational excellence practices across HR.
• Oversee enterprise HR project management.
• Lead large-scale initiatives such as:
• HR technology implementations
• Process redesign efforts
• Organizational transformation projects
• Workforce planning initiatives
• Performance Management design and execution
• M&A
• Drive process automation and continuous improvement efforts throughout HR.

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, Analytics, or related field preferred.
• 15+ years of progressive Human Resources leadership experience.
• Demonstrated experience leading HR Operations, HRIS, Analytics, Employee Relations, and compliance functions.
• Experience building and leveraging workforce analytics to influence executive decision-making.
• Proven track record leading large-scale HR transformation initiatives and enterprise projects.
• Experience supporting organizational design, workforce planning, and change management initiatives.
• Strong knowledge of employment law, compliance requirements, and HR governance practices.
• Experience managing HR technology platforms and system implementations.
• Experience leading HR through IPO’s.

Preferred Qualifications

• SHRM-SCP or SPHR
• PMP or change management certification

Work Environment

This job functions in a professional home or office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, see, talk, or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading or working with various forms of data for extended periods. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits:

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!

Equal Opportunity:

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.