Job Description

The Director, HR Service Center provides leadership and strategic oversight for the HR Service Center, ensuring efficient, accurate, and consistent delivery of HR services across the organization. This includes ensuring the HR Service Center functions are cost-efficient while maintaining high productivity and consistent service quality. Manages daily activities, optimizes processes, and enhances the employee experience by ensuring high-quality service delivery, while align budgetary targets to production. The Director collaborates with HR leadership, business units, and key stakeholders to align HR support services with organizational goals and business needs.

• Provides leadership and oversight for the HR Service Center to maintain low cost and efficient delivery of HR services to employees, leaders, and other stakeholders. Partners with HR and organizational leaders to align service delivery with organizational goals and priorities, while maintaining a focus on cost effectiveness, service quality, consistency, and employee experience.
• Oversees the development and execution of operational strategies for the HR Service Center by identifying opportunities for process improvements and efficiencies. Performs data and process analysis to enhance service delivery and implements plans that ensure the Service Center meets the evolving HR support needs of the organization.
• Provides strategic oversight to ensure uninterrupted, timely delivery of functional services across the organization by leveraging dashboards and analytics. Utilizes data-driven insights to forecast workload trends and proactively align resources for optimal performance.
• Builds and maintains strong partnerships with HR Lines of Business, Centers of Excellence, and employee groups. Collaborates with leaders across the organization to implement HR service center processes and solutions that support business goals and comply with HR policies as well as local, state, and federal regulations.
• Oversees the day-to-day delivery of HR Service Center functions to ensure consistent, accurate, and timely support for employees and leaders across the organization.
• Manages special projects by clarifying priorities, coordinating requirements, and ensuring timely completion of deliverables. Oversees the department’s budget and expenses, while also supervising the development and use of metrics that support forecasting, operational insights, and continuous improvement.
• Leads and develops the HR Service Center team by overseeing recruiting, training, coaching, and performance management. Supports staff development through skill assessments and growth plans to ensure the team is equipped to meet service and organizational objectives.
• Supports change management initiatives by helping to plan and implement process and organizational changes with a focus on employee experience, stakeholder impact, and operational integrity.
• Manages vendor relationships, monitors service delivery, and stays informed of vendor plans to assess potential impacts on current operations and future HR Service Center functionality.

Qualifications

Education

• Bachelor's Degree Business administration, human resources, or a related field - minimum
• Master's Degree Business administration, human resources, or a related field - preferred

Experience

• 8 years HR shared services, HR, Payroll, Finance or other related shared services experience - minimum
• 4 years Leadership in Shared Services or related leadership experience - minimum

Licenses and Certifications

• No license or certification required