Reporting to the SVP and MD of South Africa & Egypt, the HRBP serves as the primary HR partner and single point of accountability for all HR fields including HR Leadership for South Africa, Talent Acquisition, Learning and Development, supported by the Head of Training, Employee Engagement and broader people strategy, performance management and leadership management.
This role owns the people agenda end-to-end, driving business-aligned HR delivery across all stages of the employee lifecycle.
Functional Strategy Partnership
Act as a strategic partner to the SVP and MD of South Africa & Egypt and Leadership by co shaping and enabling the execution of functional strategies. Bring a people and organizational lens to strategic discussions by assessing organizational capabilities, structure, and readiness; identifying talent related risks and opportunities; and advising on resource allocation, budget considerations, operating model implications, and change impact to support functional priorities.
Headcount Planning & Workforce Strategy: Drive headcount planning by partnering with functional leaders to anticipate workforce needs, identify capability gaps, and align role prioritization, timing, and workforce scenarios across annual planning cycles with functional strategies, operating models, and financial constraints.
Organizational Design: Shape and evolve organizational design efforts for assigned functions by shaping structures, roles, spans and layers, and operating models in alignment with functional strategy. Partner with functional leaders to assess design effectiveness, clarify accountability, and drive sustainable organizational outcomes.
Talent Acquisition: Enable high-quality talent acquisition outcomes. Play an active, hands-on role at critical stages to ensure clarity of role requirements, consistent selection decisions for key roles, and alignment on hiring conditions. Reinforce leader accountability throughout the process and leverage metrics and feedback to continuously improve TA effectiveness. Support effective onboarding and leader assimilation, from Day 1 integration through early goal setting, check ins, and timely interventions to accelerate performance and reduce attrition risk.
Learning & Development: Partner with the Learning & Development and functional to execute L&D and talent management priorities across assigned functions. Lead performance management cycles, talent reviews, succession planning, and identification of key and critical talent. Enable and deliver COE led learning, development, and leadership initiatives by ensuring effective rollout, adoption, and impact, supporting development planning and future ready capability building based on talent and performance insights.
Culture & Employee Engagement: Champion employee engagement across assigned functions in collaboration with functional leaders. Oversee the deployment of engagement surveys and translate insights into focused, leader led action plans that strengthen retention and performance. Enable leaders to activate Foundever’s culture through consistent behaviours and team practices and promote the fair and meaningful use of recognition programs, leveraging engagement and recognition insights to drive continuous improvement.
Total Rewards Execute global compensation and rewards frameworks across assigned functions in partnership with the Total Rewards COE and functional leaders. Drive annual salary and variable pay cycles within global guidelines, ensuring fair, consistent, and data driven outcomes. Advise leaders using performance, market, and pay equity insights, reinforce adherence to reward policies, and support clear communication and understanding of compensation programs.
Employee Relations & Offboarding: Partner with Legal and Ethics to lead restructuring activities for assigned functions, ensuring compliance with country specific labor regulations and global policies and supporting effective communication and change management. Guide leaders through resignations and terminations, ensuring offboarding processes are completed accurately, with proper documentation and use of exit insights. Support the management of compliance, security, and conduct cases
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions.
Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.
