Job Description

Service Office Director – Assistive Care

Middlesex Assistive Care (MAC) | East Brunswick, NJ
Full-time | Monday–Friday | In-office

Base Salary Range: $95,000-$100,000 annually, plus quarterly incentive opportunities. Total compensation potential can be higher based on performance and achievement of incentive targets.

Are you looking for an extraordinary growth and leadership opportunity in a fast-growing industry? Would you like your work to make a meaningful difference in the lives of clients, families, caregivers, and the broader community?

BAYADA Home Health Care is seeking a Service Office Director to lead our Middlesex Assistive Care office in East Brunswick, NJ. Assistive Care provides personalized personal care and companionship services that help people remain safe, comfortable, independent, and dignified at home.

In this hands-on leadership role, you will guide a caring, professional team while balancing service excellence, employee development, operational performance, and office growth. You will have the opportunity to bring The BAYADA Way of Compassion, Excellence, and Reliability to life every day.

Why you’ll love this opportunity

• Make a meaningful impact by helping clients receive high-quality, reliable care at home.
• Lead and develop a team in a relationship-driven, mission-focused environment.
• Join an organization that values compassion, excellence, reliability, and people development.
• Build meaningful relationships with clients, families, caregivers, referral partners, and community organizations.
• Benefit from the stability of a national organization and the supportive culture of a family-owned business.
• Grow your career through leadership development and advancement opportunities.
• Enjoy a comprehensive benefits package that may include medical, dental, vision, paid time off, paid holidays, employer-paid life insurance, 401(k) with company match, direct deposit, and an employee assistance program.

Responsibilities for the Service Office Director

• Lead, mentor, and develop office employees by setting clear expectations, providing regular feedback, and creating accountability.
• Establish a positive office culture grounded in The BAYADA Way and a commitment to client-first service.
• Build strong, trusting relationships with clients, families, caregivers, referral sources, and community partners.
• Oversee office operations and ensure clients receive responsive, dependable, and high-quality service.
• Use reports, key performance indicators, and office data to identify priorities and make sound business decisions.
• Partner with the office team to support recruiting, onboarding, engagement, retention, and employee development.
• Identify talent needs and participate in behavioral-based interviewing and selection for office employees.
• Develop and execute recruiting, marketing, networking, and community-engagement plans that support office goals.
• Monitor office performance, including service quality, staffing, client payment practices, gross margin, and other financial measures.
• Address client, family, and employee concerns with urgency, professionalism, and a solution-oriented approach.
• Collaborate with practice and enterprise partners to support compliance, quality, growth, and continuous improvement.

Qualifications for the Service Office Director

• Leadership experience in healthcare, home care, human services, hospitality, staffing, retail, or another service-focused environment.
• Demonstrated experience leading, coaching, and developing teams.
• Strong relationship-building, communication, organization, and problem-solving skills.
• Ability to balance people leadership, client service, staffing, operations, financial performance, and growth priorities.
• Comfort using data, reports, and performance metrics to guide decisions and improve results.
• Ability to remain calm, flexible, and solutions-focused in a fast-paced environment.
• Bachelor’s degree preferred; equivalent education and experience may be considered.
• Commitment to treating clients, families, caregivers, and colleagues with fairness, respect, compassion, and dignity.
• Ability to work full-time, Monday–Friday, in the East Brunswick office, with local community engagement as needed.

About BAYADA

BAYADA Home Health Care is a mission-driven organization focused on helping people have a safe home life with comfort, independence, and dignity. Our employees are our greatest asset, and we are grateful for the compassion, excellence, and reliability they bring to the people and communities we serve.

BAYADA is an equal opportunity employer and values a diverse, inclusive workplace. All employment is decided based on qualifications, merit, and business need.