Job Description
For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.
We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.
Reports to: VP, Government Growth and Partnerships East
Vacancy status: This posting is for an existing position.
Purpose of the Role
The Director, Health Systems, Central, Eastern and Northern Canada drives business growth by expanding LifeLabs' partnerships across Ontario, the Atlantic provinces, and Canada’s Northern Territories. Focused on government and public sector clients, including hospitals, long-term care, population health organizations, and federal agencies, this role identifies and secures strategic opportunities that support better healthcare access and patient outcomes.
The Director leads the full business development process, from opportunity identification and relationship building through contract execution and transition to operations. Working closely with internal teams, including the Quebec business development team on national opportunities, the role helps position LifeLabs as a trusted partner to health systems across Canada.
What You’ll Do:
Strategic Growth & Market Development
• Define and execute a regional growth strategy and multi-year roadmap across Ontario, Atlantic Canada, and Northern regions
• Identify and prioritize opportunities across public sector opportunities
• Advance LifeLabs’ position in federal healthcare opportunities
• Translate policy, funding, and health system trends into actionable growth opportunities and solution strategies
• Collaborate with the Quebec BD team on pan-Canadian or overlapping opportunities
Business Development & Revenue Delivery
• Own the full business development lifecycle: market engagement, pipeline development, opportunity qualification, RFP/proposal leadership, pricing strategy, and contract negotiation
• Deliver against revenue and growth targets, including net-new business and strategic expansions
• Lead cross-functional teams to develop competitive, high-quality proposals and winning bid strategies
• Maintain disciplined pipeline management, forecasting, and reporting using CRM and analytics tools
• Lead and develop a core sales and account management team to drive disciplined execution, client engagement, and growth outcomes
Government & Stakeholder Relationships
• With the Vice-President, build and maintain trusted, senior-level relationships with provincial ministries, regional health authorities, hospital leaders, LTC organizations, and federal stakeholders
• Act as a strategic advisor by understanding system priorities, procurement pathways, and policy dynamics
• Represent LifeLabs in government forums, industry events, and key stakeholder engagements
• Navigate complex, multi-stakeholder environments across jurisdictions and funding models
Cross-Functional Leadership & Internal Alignment
• Partner with internal stakeholders across operations, clinical, digital, finance, legal, and marketing to advance opportunities
• Support development of solution offerings and service models aligned to health system needs
• Ensure strong internal alignment to enable effective pursuit, contracting, and transition to delivery
• Bring forward market insights to inform product and service roadmap evolution
Client Transition, Collaboration & Long-Term Growth
• Partner closely with service delivery and implementation teams, who hold primary accountability for onboarding and operational execution
• Ensure a seamless transition from contract to implementation through effective internal coordination and stakeholder alignment
• Maintain executive-level relationships post-sale to support long-term partnership growth, renewal, and expansion
• Identify opportunities to deepen partnerships through additional services, programs, or geographic expansion
Who You Are
• Strategic and commercially minded leader with a strong understanding of healthcare markets and growth opportunities.
• Skilled at building trusted relationships and influencing diverse stakeholders in complex public-sector environments.
• Politically astute with the ability to navigate competing priorities and foster effective partnerships.
• Strong negotiator with a proven ability to structure, close, and execute complex agreements.
• Exceptional communicator and presenter who can influence and engage audiences at all levels, including executives and government leaders.
• Data-driven decision maker who translates market intelligence and insights into actionable growth strategies.
• Results-oriented and accountable, with a focus on delivering measurable business outcomes.
• Resilient, adaptable, and comfortable operating in a dynamic and evolving healthcare landscape.
• Collaborative team player who works effectively across functions to advance strategic priorities.
• Passionate about improving healthcare access, integration, and outcomes through innovative partnerships.
What You'll Bring:
• Bachelor’s degree required, MBA preferred
• 10+ years of experience in business development, sales, or growth leadership, preferably in healthcare or public-sector environments 7 years project management experience.
• Proven success selling into government, hospitals, LTC, or broader health systems
• Experience navigating public-sector procurement processes, including RFPs and complex stakeholder environment
• Demonstrated track record of originating and closing large, strategic deals
• Strong understanding of the Canadian healthcare landscape, including provincial and federal dynamics
• Ability to engage and influence at the executive and senior government level
• Experience working in matrixed organizations and leading cross-functional initiatives
• High comfort level and experience working with C-Suite and Government stakeholders.
Why Join Us?
At LifeLabs, you'll have the opportunity to shape the future of healthcare by driving strategic partnerships that improve access, integration, and patient outcomes across Canada. In this highly visible leadership role, you'll work with senior government, health system, and industry stakeholders to influence meaningful change at a regional and national level. You'll be empowered to lead complex growth initiatives, collaborate with cross-functional experts, and make a measurable impact in one of Canada's most trusted healthcare organizations. If you're passionate about healthcare innovation and building partnerships that make a difference, this is an opportunity to leave a lasting legacy.
What We Offer: Salary range: $131,626–$167,823 annually (commensurate with experience), and eligibility for a performance-based incentive plan.
#LI-MP1
LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.
LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.
In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:
• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.
In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.
Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.
Ready to empower healthier Canadians? Apply today!
