Job Description

At The New York Foundling, we trust in the power and potential of people, and we deliberately invest in proven practices. From bold beginnings in 1869, our New York-based nonprofit has supported hundreds of thousands of our neighbors on their own paths to stability, strength, and independence. We help children and families navigate through and beyond foster care. We help families struggling with conflict and poverty grow strong. We help individuals with developmental disabilities live their best lives, and we help our neighbors access quality health and mental health services—core to building lifelong resilience and wellbeing. Together, our interrelated programs provide a whole-person, whole-family, and whole-life approach that unlocks solutions for a lifetime.

Lead and optimize the Health Homes Care Management program to ensure high-quality, compliant, and family-centered service delivery. Drive strategic improvements in workflows, staff development, and program outcomes through data-informed decision-making and cross-functional collaboration.

Responsibilities

Lead and optimize the Health Homes Care Management program to ensure high-quality, compliant, and family-centered service delivery. Drive strategic improvements in workflows, staff development, and program outcomes through data-informed decision-making and cross-functional collaboration.

Responsibilities

• Develop and refine workflows to strengthen referral pipelines and stakeholder engagement, with the goal of maintaining and increasing referrals through efficient processes.
• Oversee referral assignment, outreach, enrollment, and case closure to ensure accurate weekly census reporting that supports data-driven operational planning.
• Lead staff training and compliance initiatives to align with DOH and organizational standards, ensuring all staff are knowledgeable and compliant with program requirements.
• Provide bi-monthly coaching to supervisors to support staff growth, case management quality, and leadership development through consistent feedback.
• Prepare the departments for audits and maintain documentation accuracy that ensures data integrity and regulatory compliance.
• Facilitate KPI review meetings to analyze performance data, identify trends, and implement action plans that enhance service delivery and outcomes.
• Partner with leadership in recruitment and onboarding to maintain adequate staffing levels that support program success and operational goals.
• Guide program billing reviews and revenue processes to ensure reimbursement accuracy and achieve financial performance targets.

The New York Foundling is committed to attracting and retaining a diverse employee population, the Foundling will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

Qualifications

• Master’s degree in Social Work, Psychology, Mental Health Counseling, (required).
• Strong knowledge of multi-systems in NYC, including healthcare, behavioral health, and social services.
• 5 plus years of experience working with children and families affected by chronic medical and/or mental health conditions.
• 3 plus years of supervisory and leadership experience, with the ability to mentor, motivate, and manage multidisciplinary teams.
• Experience with field work and home visits, demonstrating understanding of direct service delivery and family engagement.
• Strong time management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Care coordination experience with a focus on integrated and person-centered approaches.