Job Description

Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
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Role and Responsibilities

Role & Responsibilities

The Director, GVI/Care+ Business Operations drives demand planning, business operations and supply chain management for the GVI and MX Care+ teams. This leader will communicate opportunities and build consensus, as well as drive operational programs focused on innovation and growth. This position works with respective business units, SEA leadership, and headquarters in Suwon, South Korea.

• Sponsor approaches that encourage efficiency; from developing and/or enhancing processes to implementing systems with the goal of driving synergies and building efficiencies
• Lead regular C-Level executive reporting and strategy sessions
• Demand Forecasting & Analytics: Develop data-driven demand forecasts using historical sales data, market trends, and promotional impact analyses
• Sell-in & Sell-out Optimization: Track sales trends across channels to refine inventory planning and maximize sell-through
• Promotion Plan Integration: Evaluate upcoming promotional campaigns, incorporating the impact into demand forecasts
• Market Share & Competitive Analysis Understand external market trends and competitor positioning to inform forecasting strategies
• Financial Risk & Opportunity Assessment: Identify financial risks and growth opportunities, ensuring targets are met through data-driven decision-making
• Inventory & Supply Chain Coordination: Collaborate with supply chain and operations teams to maintain optimal inventory levels, avoid stockouts or excess inventory, manage aged inventory, and ensure inventory is properly priced within the ERP system.
• Cross-functional Collaboration: Partner with product, marketing, finance, and sales teams to align demand forecasts with business objectives and market dynamics
• Reporting & Performance Tracking: Provide reports detailing forecast accuracy, sales performance comparing target, and promotional impact to senior leadership; continuously refine forecasting methods.
• Technology & Automation: Utilize forecasting software and AI-driven tools to improve prediction accuracy and efficiency.
• Strategic Planning & MP/TP Process Management (Monthly/Quarterly/Annually):
  • Lead strategic planning and annual management plan development process via collecting and synthesizing key market trends, business requirements and strategic priorities across key business units and functions, to provide a consolidated view of the market, business targets and key execution strategies
  • Manage annual/quarterly strategic plans and management KPIs
  • Create and formulate clear and succinct narrative and quantitative analysis of the market landscape, competitive and customer analysis and how Samsung should position and navigate the changing market conditions and challenges to achieve the business goals and objectives
  • Communicate, collaborate and project manage key cross-functional initiatives
  • Iterate realignment, reinforcement of the key objectives, goals and strategy based on changes in the market dynamics and business situation in real time

• Strategic Initiatives and Tasks Management
  • Track and manage various strategic initiatives, key tasks and requests in a systematic manner (strategic Initiatives and tasks may come from Strategic Planning reviews, Top Management meetings, team workshops etc.)
  • Collaborate across cross-functional Samsung teams to track down key tasks and activities and provide periodic and ad hoc updates on the progress.
  • Organize and provide progress visibility to key stakeholders proactively

• Cross-functional Project / Process Management:
  • Lead coordination and operation of cross-functional initiatives and projects to address specific business needs
  • Develop key narratives and build project plans to organize, track and manage the projects throughout the year
  • Conduct post mortems for enhancing the project outcome in the future

• Strategic Business Operations:
  • Lead the development of weekly integrated operations reports that create a clear analysis and narrative of how GVI lines of business perform across sales, marketing, SCM, financial and operational views
  • Provide critical market/competitive insights that informs the organization for strategic changes
  • Lead weekly, monthly, quarterly business review meetings (WBR/MBR/QBR) to address key business and operational issues and resolve business decisions
  • Lead top executive management workshops and business reviews to continue alignment of key business priorities and strategies
  • Manage, coordinate and communicate division wide KPI’s and MBO’s with key executive stakeholders

Skills and Qualifications

Minimum Qualifications

• Bachelor’s Degree in Business, Economics, Finance, or similar
• 14+ years of combined experience across Finance, Demand Planning & Forecasting, Business Planning, and Operations
• 10+ years People Management experience including executive experience leading managers across multiple departments and functions
• Knowledge of accounting principles, financial regulations, and industry standards.
• Experience navigating large, Fortune 500 matrix organizations
• Excellent written and verbal communications skills
• Ability to make decisions, to give direction, and to measure individual/team performance

Preferred Qualifications

• MBA and 12+ years of relevant experience
• Global work experience
• Bilingual in Korean preferred

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

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Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.