Job Description

Viceroy Hotels

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations, including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington, D.C., St. Lucia, Portugal’s Algarve, and the recently opened Sun Valley resort in Idaho.

Location

Viceroy Hotels Corporate Office - New York

Overview

The Director of Global Sales - Group is responsible for increasing market share of the group segment sales revenue for all VHG hotels through direct corporate national account development, property sales manager training, maximizing multi-property convention exposure opportunities and working closely with the Vice President of Global Sales, Group on overall segment strategy and tactics.

This role will have domestic and international travel of 10-40% based on business demands.

Responsibilities

• Increase group sales revenue that will help all VHG hotels to achieve their individual budgeted goals, build group base for future years and win in group segment market share
• Establish new corporate group client contacts and help individual properties exceed their revenue goals by saturating these and other national key and target direct accounts through networking and brand and property-specific education, and then support the hotel sales manager in closing the business
• Confidently lead or support multi-property sales presentations (by webinar, conference call or in person)
• Assist in coordination of site inspections, FAM receptions and customer meetings as needed
• Assist in maintaining / updating (as needed) consistent, on-brand multi-property sales collateral for internal and external use
• Partner with each property-based Director of Sales and Marketing and Group Sales Managers to exceed their hotel’s revenue goals by facilitating regularly scheduled conference calls with them to go over their pace year to date, need dates, promotions, training opportunities, help educate them on reporting resources or reporting obstacles and any other areas where they need additional support
• Co-facilitate internal monthly “Group Collaboration Calls” with Vice President, Global Sales – Group to maximize cross-sell opportunities, partner on multi-hotel conventions, provide sales training energizers, share hotel updates, share best practices, celebrate successes and provide additional updates from VHG as needed
• Partner with corporate brand team and hotel-based marketing contacts to publish segment-specific information such as email blasts, social media posts and Viceroy Journal articles to generate exposure
• Responsible and accountable for representing the entire VHG portfolio during key sales annual trade conventions to maximize total brand exposure, sometimes as the primary point of contact for managing the tradeshow booth design, facilitating sales team participation, collateral, promotional items, budget and post-tradeshow reporting
• Report pertinent information about national account growth, conversion and segmentation of business at both the individual hotel level and multi-hotel level to corporate commercial team and be a power user on reporting tools and resources in Amaze, Delphi.fdc, Cvent, etc.
• Understand the brand’s loyalty program Viceroy DISCOVERY and speak with confidence as how it translates to value when a group books a Viceroy hotel
• Provide group sales support on an as-needed basis for hotels in a pre-opening environment. This may include assisting with short-term task force or be on a project-by-project basis
• Partner with external third-party brand representation when and if those partners are established
• Develop networking and VHG brand exposure opportunities through active participation in hospitality professional organizations

Qualifications

• At least 5+ years of experience in hotel group sales, preferably in a multi-property luxury / lifestyle hotel environment in both city and international resort destinations
• Experience in prospecting and developing corporate direct professional meeting planners across a multi-cultural environment
• Bachelor's Degree preferred
• Experience selling in a pre-opening environment is a plus
• A proven track record of positioning an organization to achieve and exceed its strategic revenue goals specifically towards the right mix of business
• Exceptional ability to work in a team, with multiple stakeholders, and develop strong and collaborative work relationships with both Clients and Colleagues
• Proactive, innovative, and flexible… this individual needs to have the ability to develop this role to meet and exceed the needs of both the individual hotel and Viceroy commercial stakeholders as they evolve
• Exceptional communication skills externally and internally
• Ability to manage a budget and maximize internal stakeholder-client satisfaction
• Ability to solve complex projects and challenges in an organized manner
• Strong computer literacy, with advanced "train the trainer" knowledge of Word, Excel, Outlook, PowerPoint, Delphi.fdc and workflow familiarity with generative AI tools
• Ability to work independently and work under pressure in a fast-paced environment

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

**The above-referenced benefits do not apply to part-time positions

Posting Date

This job opening was posted on November 9, 2026 and will remain open for at least 14 days.