Job Description

The Director of FSQA Risk Management leads the development, implementation, and continuous improvement of Pizza Hut’s global Food Safety & Quality (FSQ) systems and processes. This role is responsible for strengthening food safety culture, advancing FSQ strategy, and ensuring consistent execution across restaurants, supply chain, and global markets.

Through strong cross-functional leadership, influence, and collaboration, this role drives enterprise-wide alignment, enhances data visibility, and ensures robust, scalable FSQ programs that protect the brand and enable business growth.

FSQ Strategy & Governance

• Define and lead the global Food Safety & Quality risk management program strategies, ensuring alignment across all Pizza Hut markets and business units
• Establish and formalize Food Safety Management Systems (FSMS) across restaurant and supply chain operations, aligned to corporate governance and global standards
• Drive integration of FSQ programs into broader business unit goals and enterprise priorities
• Lead the management of the Global Document Management system to ensure all FSQA governance and process documents are accurate and up to date
• Develop and execute a global FSQ communication strategy to ensure alignment, clarity, and consistency across teams and regions.

Systems, Data & Technology

• Lead FSQ systems strategy in partnership with Enterprise Technology, COE Leads and external partners to enable integration, scalability, and effective data management
• Oversee data ecosystem including audit platforms, RSCS systems, GFSI databases, HutBot, and other sources to ensure accuracy, connectivity, and usability
• Drive visibility and reporting of key FSQ KPIs to enable risk identification and data-driven decision making across the enterprise

Program Leadership & Execution

• Working with the Center of Excellence Leaders, ensure global implementation of FSQ management systems, ensuring consistent and effective end-to-end quality processes
• Oversee regulatory and nutrition programs, including compliance with global and local requirements and administration of programs such as the U.S. School Lunch Program
• Manage third party regulatory and nutritional consultants.

Communication & Capability Building

• Build capability across franchisees and internal teams through structured training, tools, and ongoing engagement
• Strengthen team effectiveness by setting clear expectations, improving communication, and enabling execution across functions

Leadership & Continuous Improvement

• Lead, coach, and develop a high-performing team to deliver against FSQ goals and KPIs
• Monitor performance against targets, identify gaps, and drive corrective actions
• Lead crisis management efforts and partner cross-functionally to resolve complex food safety and quality issues
• Champion a strong food safety culture and continuous improvement mindset across the organization

• Bachelor’s degree required: Food Science, Microbiology, Public Health, or related field
• 10+ years of experience in Food Safety, Quality Assurance, or related field within a multinational food or QSR environment
• Deep expertise in Food Safety Management Systems (FSMS), HACCP, GFSI-recognized standards, supplier quality assurance, food regulations, and crisis/incident management.
• Proven ability to lead cross-functional teams, influence stakeholders, and drive continuous improvement initiatives across complex and geographically diverse environments.
• Strong analytical and problem-solving skills, with the ability to assess risks, interpret technical data, and make sound business decisions.
• Excellent written and verbal communication skills, including the ability to effectively communicate technical concepts to both technical and non-technical audiences.
• Demonstrated success managing audits, regulatory inspections, corrective action programs, and supplier performance improvement initiatives.
• Strong crisis management capabilities, including rapid decision-making, stakeholder communication, and risk mitigation.

Salary Range: $164,500 - $193,600 annually + bonus eligibility and stock-based compensation. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.