Nine Elms, London - Full-time (4 days a week on-site)
As the Director, Founder’s Office, you will serve as the strategic and creative right-hand to the Founder. Your mission is to translate the Founder’s vision into a world-class brand identity and market-leading presence. You won’t just manage tasks; you will orchestrate Zapp’s narrative, ensuring that every strategic initiative reinforces our position as London’s rapid grocery convenience leader. This role requires a blend of high-level commercial acumen and a sharp "brand-first" lens to influence how Zapp lives and breathes in the wild.
Zapp is London’s leading premium convenience retail platform. Founded in 2020, we are disrupting the multi-trillion dollar market by merging best-in-class technology with a curated, luxury aesthetic. We partner with the world’s most iconic brands to deliver an exclusive range of products 24/7, delivered in minutes.
Visionary Brand Execution: Translate the Founder’s vision into enterprise-wide brand and marketing initiatives. Ensure the "Zapp Story" is consistently told across all touchpoints, from brand campaigns to partnership activations.
Impactful Storytelling: Work with agencies to craft and manage compelling, narrative-driven assets across all formats. You are responsible for making our brand, position and story resonate with our target audiences.
Strategic Growth & Positioning: Partner with the Founder to identify "white space" opportunities. Lead the charge on high-impact marketing bets, premium brand collaborations, and innovative expansion strategies that elevate Zapp’s cultural capital.
Cross-Functional Brand Alignment: Act as the connective tissue between the Founder, Marketing, Commercial, and Product teams. Ensure that operational decisions (like delivery speed) and commercial decisions (like product assortment) align with our premium brand promise.
Special Projects & Moonshots: Own the delivery of the Founder’s most ambitious creative projects - whether it's a flagship pop-up, a high-profile brand takeover, or a new category launch. You move these from "napkin sketch" to flawless execution.
Founder Enablement: Act as a creative sounding board and strategic filter for the Founder. You will protect the Founder’s time while ensuring their creative DNA is embedded in the company’s daily output.
7+ years of experience in brand strategy, creative agency leadership, VC/PE with a consumer focus, or senior roles within high-growth, "brand-led" scale-ups.
Brand Intuition: A deep understanding of Zapp and what makes a premium lifestyle brand tick. You know that the "how" and "why" are just as important as the "what."
Influencing Power: Proven ability to lead cross-functional teams and align C-level stakeholders behind a unified creative and commercial vision.
Exceptional Communication: You are a master storyteller with high executive presence, capable of simplifying complex business goals into inspiring brand narratives.
Outcome-Oriented Creativity: You thrive in the "grey area" between logic and magic - using data to back up bold, creative risks.
High EQ & Discretion: You will be handling sensitive strategic pivots; sound judgment and integrity are non-negotiable.
Competitive salary & equity package.
Enjoy 25 days of holiday per year (plus all bank holidays).
Private Health Insurance.
Extended sick pay and maternity/paternity leave pay.
Cycle to work scheme.
Flexible/hybrid working arrangement
Founded in 2020, Zapp is London’s leading premium convenience delivery app, elevating the everyday lives of hundreds of thousands of Londoners. We leverage cutting-edge technology to anticipate customer needs – ensuring the most relevant products are always available, at the right location, at the right time.
From daily essentials to luxury favourites and pharmacy needs, our hand-picked product range showcases global icons and beloved local brands, available for delivery to customers' doors in minutes, 24/7.
We're on a long-term mission to bring technology to convenience retail, a $4 trillion global industry that remains largely offline. Our strategy is simple: build out the system in one of the world's largest megacities – London. We've witnessed significant demand (i.e. 'product-market fit') for on-demand convenience and have decided to focus on a large, profitable segment as we expand our system in the coming years: premium convenience.
Catering to premium, high-demand customers forces us to constantly innovate and encourage the standards of excellence across the board. We're excited to expand Zapp over the coming years and decades as we build the ‘need it now’ supply chain of the future.
Zapp is proud to be backed by some of the world's leading venture capital and growth equity investors, including Lightspeed Venture Partners, as well as some of the most iconic figures of our generation, including Sir Lewis Hamilton.
Come and join our team of scale-up and exit experts from companies such as Amazon, Deliveroo, Selfridges and more.
