Director, Founder's Office
Location: Nine Elms, London - Full-time
On-Site, Full-Time
As a Director, Founder’s Office, you will serve as a strategic partner to the Founder and Executive Leadership Team, driving critical business initiatives and ensuring effective execution of the company’s most high-impact priorities. This role requires exceptional leadership, a sharp strategic mindset, and the ability to influence and collaborate across all levels of the organisation. You will own the orchestration of cross-functional efforts, manage complex projects, and act as a trusted advisor to the Founder on key decisions.
Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.
Key Responsibilities and Expectations:
Strategic Leadership & Execution: Translate the Founder’s vision into enterprise-wide strategic initiatives. Lead the planning and implementation of key company priorities, ensuring alignment, execution, and measurable outcomes.
Executive Collaboration & Influence: Partner directly with senior leaders across departments (Product, Operations, Marketing, Finance, Commercial) to drive cross-functional alignment, resolve roadblocks, and influence organisational direction.
Project Portfolio Management: Own and oversee a portfolio of high-stakes initiatives from concept to delivery. Provide executive-level reporting, risk mitigation strategies, and post-mortem analysis to ensure continuous improvement.
Operational Effectiveness: Identify and address structural inefficiencies and systemic issues. Lead efforts to scale operations through process optimisation, data-led decision-making, and organisational design enhancements.
Investor, Board & Stakeholder Engagement: Craft and manage compelling, data-backed materials for board meetings, investor updates, and strategic leadership reviews. Act as a liaison between the Founder and external stakeholders where required.
Special Projects & Founder Enablement: Act as a thought partner and operational enabler to the Founder. Step into a leadership role on ad-hoc initiatives that are critical to business growth or transformation.
Core Competencies and Skills
7+ years of experience in strategy, consulting, investment banking, VC/PE, or senior roles within high-growth start-ups or scale-ups.
Proven ability to lead cross-functional teams and influence C-level stakeholders.
Strong business acumen with a deep understanding of scaling operations, strategy formulation, and change management.
Exceptional communication and executive presence, with the ability to simplify complexity and drive consensus.
A proactive, outcome-oriented leader who thrives in ambiguity and navigates change with resilience.
High emotional intelligence, integrity, and sound judgment.
Benefits
Competitive salary & equity package.
Enjoy 25 days of holiday per year (plus all bank holidays).
Private Health Insurance.
Extended sick pay and maternity/paternity leave pay.
Cycle to work scheme.
Founded in 2020, Zapp is London’s leading premium convenience delivery app, elevating the everyday lives of hundreds of thousands of Londoners. We leverage cutting-edge technology to anticipate customer needs – ensuring the most relevant products are always available, at the right location, at the right time.
From daily essentials to luxury favourites and pharmacy needs, our hand-picked product range showcases global icons and beloved local brands, available for delivery to customers' doors in minutes, 24/7.
We're on a long-term mission to bring technology to convenience retail, a $4 trillion global industry that remains largely offline. Our strategy is simple: build out the system in one of the world's largest megacities – London. We've witnessed significant demand (i.e. 'product-market fit') for on-demand convenience and have decided to focus on a large, profitable segment as we expand our system in the coming years: premium convenience.
Catering to premium, high-demand customers forces us to constantly innovate and encourage the standards of excellence across the board. We're excited to expand Zapp over the coming years and decades as we build the ‘need it now’ supply chain of the future.
Zapp is proud to be backed by some of the world's leading venture capital and growth equity investors, including Lightspeed Venture Partners, as well as some of the most iconic figures of our generation, including Sir Lewis Hamilton.
Come and join our team of scale-up and exit experts from companies such as Amazon, Deliveroo, Selfridges and more.
