Job Description

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Work Shift

Day

Work Day(s)

Friday, Monday, Thursday, Tuesday, Wednesday

Shift Start Time

8:00 AM

Shift End Time

4:00 AM

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

The Director of Food and Retail Services oversees and maintains all food and retail operations at Children's Healthcare of Atlanta, aligning with the organization's goals, mission, vision, and values. This leadership role ensures that food and retail services are effective, efficient, and adhere to all regulatory standards. The director actively supports initiatives that guarantee the delivery of safe patient care and services, while fostering a secure environment at Children's.

Experience

• 7 years bachelor’s degree or 10 + years' experience managing a multi-site operation of similar complexity and size to Children's Healthcare of Atlanta, can be substituted for education
• 3 years of experience in food service-related areas focusing on P&L, business development, or multisite operations management
• Must have expertise in one or more of the following disciplines: multi-site food operations, retail services, environmental services, hospitality, customer service

Preferred Qualifications

• Hospital or health care facility experience

Education

• Bachelor’s degree or 10 + years' experience managing a multi-site operation of similar complexity and size to Children's Healthcare of Atlanta, can be substituted for education

Certification Summary

• No professional certifications required

Knowledge, Skills, and Abilities

• Must possess excellent communication, organization, and people skills
• Demonstrates the following skills in accomplishing job duties and responsibilities: personal organization and time management, human relations and teamwork, personal adaptability, personal motivation, listening and managing P&L

Job Responsibilities

• Coordinates and manages the day-to-day operations of the Food Service group at Scottish Rite and Arthur M. Blank hospital locations Coordinates and manages the day-to-day operations of the Food Service group at the Children's Support Center headquarters
• Assists in development of and executes within the parameters set forth in the annual Facilities Services group
• Leads the Managers and Supervisors across multiple shifts to ensure smooth 24/7/365 Food Service operations for hospitals and support locations
• Ensures that department operations are effective, efficient, and delivered at the highest standard for quality
• Manages the hospital food service environment to ensure appropriate regulatory compliance with all authorities having legal control (AHJ), including but not limited to DOT, OSHA, CMMS, and TJC
• Maintains a safe, enjoyable, and high-quality food service program for patients, visitors, and staff at all hospital locations, as well as the Support Center
• Partners with Quality, Strong4Life, and Clinical Nutrition, Infection Prevention, and Accreditation to ensure the highest levels of safety.
• Maintains third-party food service contracts at Scottish Rite and Arthur M. Blank hospitals and the Support Center
• Focus on patient satisfaction scores and patient satisfaction initiatives while maintaining staff engagement and a balanced healthy P&L

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1571 Northeast Expy NE

Job Family

Director/Senior Director