Job Description

The InterContinental Berlin offers the Luxury of Space: 558 rooms and suites and, with 55 event rooms and an event capacity for up to 3,000 people, it is one of the leading and highest-grossing conference and event hotels in Europe.

We are delighted to have just been awarded the title “Europe's Leading Conference Hotel 2024” through the World Travel Awards.

Do you want to continue this exciting and successful journey with us and are you open to a wider world of experience and new opportunities? Then you are welcome to the world's most renowned luxury hotel brand.

Our team needs you as our new

Director of Food & Beverage

What you will do:

Every day is different, but you’ll mostly be:

People

• As the Director of Food & Beverage, you will direct everyday activity, plan and assign work ensuring you always have the right staffing numbers.

• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues.

• Train colleagues to make sure they deliver with compliance and to the standards we expect.

• Drive a great working environment for teams to thrive - linking up departments to create sense of one team.

• Promote teamwork and quality service through daily communication and coordination with other departments.

• Recommend or initiate any HR elated actions where needed

Guest Experience

• Make sure all food and beverage equipment is in operational condition and regularly cleaned.

• Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.

• Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction.

• Analyze guest insights to identify and meet customer expectations and build on guest loyalty.

• Regularly communicate with guests to ensure expectations are met

Responsible Business

• Manage hotel food and beverage marketing programs and participate in and maintain system-wide food and beverage marketing programs and promotions.

• Keep an eye on competitor activity / industry innovation. Together with the Director of Food & Beverage, review and approve menu design and concepts with the Executive Chef.

• Make sure food and drinks are secure and stored safely - always keep stock replenished to minimize waste.

• Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment.

• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done.

• Also serves as manager on duty

Financial

• Help prepare the hotel’s annual budget and the setting of departmental goals.

• Monitor budget and control expenses with a focus on food, beverage, and labor costs.

• Working with the catering office, identify additional sales opportunities to enhance revenue.

• Drive promotions that deliver great dining experiences for guests at a good value.

• Make sure credit and financial transactions are handled securely

Accountabilities

This is not only the “Number 1” Food & Beverage leadership role within a large luxury convention hotel — overseeing extensive teams of employees and leaders across multiple major restaurants, kitchens, and banquet operations — but also a position on the hotel’s Executive Committee, where you and your peers will help lead and shape the overall direction and success of the property.

What We need from you:

• 4+ years’ related leadership experience

• Bachelor’s degree / higher education qualification in Hotel Management, culinary arts, or related experience needed

• Must speak German and be truly proficient in English

• Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local law

What we offer:

• Permanent employment contract

• Competitive compensation package

• Complimentary parking based on availability

• Vacation payment and annual bonus

• Corporate Benefits

• Orientation seminar and intensive training

• Regular development opportunities

• Room for your personal & professional development

• Exchange and transfer options within IHG

• Worldwide hotel discounts at over 6000 IHG Hotels as well as discounts in their restaurants

• Dry Cleaning allowance

• Regular team events and parties

• A well-balanced and varied buffet and free hot and soft drinks in the staff restaurant

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

If you don't want to miss out on this excellent opportunity, please submit your application on careers.ihg.com.

InterContinental Berlin

Budapester Strasse 2

10787 Berlin, Germany

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