Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use every day. Whether it's heading home from work, getting a meal delivered from a favourite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.
We're making cities safer, smarter, and more connected. And we're doing it at a global scale — energizing local economies and bringing opportunity to millions of people around the world.
Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.
Customer Advocacy and Solutions (CAS) is pioneering how Uber interacts with customers around the globe. The Customer Advocacy and Solutions team's vision is to earn customer trust through effortless experiences, proactive advocacy and relentless innovation. The Field Operations (FieldOps) organization is the arm of CAS that runs Uber's in-house frontline operations organization across 13 Centers of Excellence and 50+ onboarding centers globally.
FieldOps supports all Uber businesses — including Mobility, Delivery and Autonomous Vehicles — across customer support, Trust & Safety, onboarding, compliance, B2B support, payments and risk operations. FieldOps vision is to become a tech-first, high-impact, customer-centric organization that powers the business through insight generation, incubation, and best-in-class operational standards.
We are seeking a senior leader responsible for our Delivery, Uber for Business (U4B), and High Risk Escalations activities worldwide.
This leader will directly oversee large frontline teams supporting Delivery, Uber for Business (U4B), and High Risk Escalations globally. In addition, they will provide regional leadership for APAC-based operations, ensuring alignment, operational consistency, and effective collaboration across all teams based in the region.
FieldOps is undergoing a large-scale transformation to become an AI-first, high-impact organization that does more than resolve individual customer issues. Teams use customer and frontline insights to identify and address root causes, improve products and processes, and continuously raise the bar for the end-to-end support experience.
This leader will play a critical role in that transformation by evolving support from a reactive, volume-driven model into a strategic, tech-enabled function that drives customer insights, influences product and customer experience, and enables scalable growth. They will own the end-to-end workflows and continuous improvement roadmap for Delivery, Uber for Business, and High Risk Escalations. They will drive automation and the adoption of AI across these workflows, identifying opportunities to simplify operations, improve decision-making, increase productivity, and deliver more consistent, high-quality experiences at scale.
Success will require close partnership with Customer Experience, program teams, and technology teams focused on agent platforms, automation, and AI.
The role is both strategic and operational, focused on shaping the next generation of support through customer insight, root-cause resolution, technology, automation, and scalable execution. The ideal candidate is passionate about delivering exceptional experiences for customers and employees, brings strong operational rigor, and has the influence and thought leadership to drive meaningful change across the business.
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.
The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.
