Job Description

Job Location: Manchester, NH 03101Position Overview:
The Director, F&B Operations is a hands-on leadership position supporting food & beverage operations for the New Hampshire Fisher Cats. This individual will play a key role in executing concessions operations at the club level while developing the skills and experience necessary to step into a future F&B leadership role within the DBH portfolio.
This position is embedded within the New Hampshire operation and will contribute directly to day-to-day concessions execution, team development, and overall fan experience. While the role carries a Director title, it is designed as a high-impact development opportunity, with the expectation that the individual will grow into a full concessions leadership role as opportunities arise across DBH-operated clubs.

Essential Duties & Responsibilities:
- Game Day & Event Operations
- - Support and execute all aspects of concessions operations during games and events, including staffing, setup, service, and breakdown
- - Act as a visible, hands-on leader during events to ensure smooth, efficient operations
- - Troubleshoot operational challenges in real time to maintain service standards and guest satisfaction
- Operational Support & Execution
- - Partner with club leadership to support overall concessions performance, including staffing plans, inventory, and service execution
- - Assist in maintaining high standards for food quality, cleanliness, safety, and presentation
- - Help identify operational gaps and implement solutions to improve efficiency and consistency
- Staffing, Training & Development
- - Assist in recruiting, onboarding, and training concessions staff and supervisors
- - Provide day-to-day coaching and feedback to part-time and full-time team members
- - Support the development of strong frontline leadership within the concessions operation
- Business & Financial Exposure
- - Gain experience in key business functions including labor management, cost control, and revenue optimization
- - Assist in tracking performance and identifying opportunities for growth and improvement
- - Support implementation of promotions, menu updates, and operational initiatives
Leadership Development:
This role is part of DBH’s broader effort to build a strong pipeline of food & beverage leaders. The Director, Concessions will:
- Develop a comprehensive understanding of concessions operations within a high-volume sports environment
- Build leadership and management capabilities through hands-on experience
- Gain exposure to DBH standards and operational expectations
- Be considered for future Director, F&B or equivalent leadership roles within the DBH portfolio as positions become available

Qualifications
- 3–6+ years of experience in food & beverage, hospitality, or venue operations
- Prior supervisory or management experience required
- Experience in high-volume environments (sports, entertainment, hospitality, or similar) preferred
- Strong attention to detail with a focus on execution and guest experience
- Excellent communication skills and a hands-on, team-first leadership style
- Desire to grow into a senior leadership role within a multi-unit organization
- Willingness to relocate in the future for advancement opportunities
Competencies:
- Execution-Focused: Delivers results in a fast-paced, live-event environment
- Leadership Potential: Demonstrates ability to lead, coach, and influence others
- Adaptability: Comfortable navigating changing priorities and operational needs
- Problem Solving: Proactively identifies issues and implements solutions
- Team-Oriented: Builds strong relationships across departments
- Growth Mindset: Motivated to learn and take on increased responsibility
Why Join the Fisher Cats & DBH:
- Opportunity to gain hands-on experience in a high-profile Double-A environment
- Clear pathway to a long-term leadership role within the DBH portfolio
- Exposure to best practices across a multi-club organization
- Be part of a team focused on delivering exceptional fan experiences