Job Description

Role: Director, Facilities Operations

Reports to: Senior Director, Facilities Operations

Program: 9005-Operations/Facilities

Department: Facilities

Location: Santa Monica and Downtown Los Angeles

Schedule: Monday - Friday, 6:30am - 3:00pm

Status: Full-time/Exempt/Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Summary:

Under the supervision of the Senior Director of Facilities Operations, the Director of Facilities Operations will provide leadership to ensure that agency facilities and operations meet industry, agency, and funder standards. This position organizes, administers, and leads a comprehensive program of maintenance and custodial services in an effective manner, ensuring that agency facilities, grounds, equipment, and furnishings are well maintained, so that staff, clients, funders, and visitors experience a clean, safe, attractive, and healthy environment. This position oversees maintenance, janitorial staff and supervises the Facilities Maintenance Managers

Essential Duties and Responsibilities

• Supervise, coordinate, and assist in the timely completion of all major repairs and facility rehabilitation, including interior and exterior facility grounds, buildings, and equipment
• Ensure that staff are adequately trained, equipped, and motivated so that all building maintenance can be accomplished in a safe, timely, and cost-effective manner
• Provide an efficient work order system for repairs of facilities and equipment that ensures that all maintenance and repairs are completed within industry standards
• Develop and implement a schedule of regular evaluation and preventative maintenance/repair tasks of the facilities ensuring the safety of the buildings from fire, flood, and other hazards to include pest control
• Review the operation and condition of electrical, air conditioning, plumbing, and other essential systems and equipment on a continuous basis to minimize unplanned downtime, and identify areas in need of improvement
• Maintain accurate records of the condition of systems, equipment in all buildings, and inspections; prepare monthly reports on facilities conditions and inspections
• Provide individual and team supervision, support, and performance evaluations for all assigned staff
• Provide regular project and work order status reports to supervisor
• Ensure compliance with applicable building and safety codes, hazardous waste disposal, OSHA, hazardous materials, etc.
• Participate in the development of policies and procedures that affect the use of supplies, equipment, and maintenance
• In coordination with supervisor, work with outside contractors as needed, provide budgetary oversight of program administration, and ensure program revenue and expenses are within adopted annual budget
• Develop a custodial services plan for each building that outlines the tasks of and expectations for custodial employees, indicating a detailed daily and periodic schedule for cleaning and basic facility repairs
• Ensure adherence to all partner agencies and other funding source contracts and performance standards, along with all relevant laws, regulations, and agency accounting policies and procedures
• Responsible for ordering and maintaining inventory of janitorial supplies and maintenance tools
• Be available for emergencies, after hours, holidays and weekends
• Responsible for creating and revising the staff Holiday schedule and revising as needed
• Responsible for ensuring that all submitted work orders in the UpKeep portal are assigned to staff and completed in a timely manner
• Coordinate employee schedules always ensuring adequate coverage at all sites
• Hire, train, and manage a team of maintenance engineers and janitorial staff, ensure that they adhere to all safety protocols
• Responsible for the approval of staff timesheet, vacation request, and providing adequate coverage for sites due to staff call outs at any time

Qualifications

• High Scholl Diploma or Equivalent
• Able to be on-call 24/7
• Valid CA Driver’s license, reliable car, auto insurance, and an acceptable driving record
• Minimum five (5) years’ experience as a Maintenance Supervisor in a commercial building, or an equivalent combination of education and experience
• Experience supervising staff and scheduling routine maintenance tasks
• Experience with commercial building maintenance including plumbing, construction and structure repair, routine electrical, preventative maintenance tasks, and HVAC
• Some experience working with the homeless, preferably those living with mental illness and/or substance addictions
• Able to use computers for word processing, data management, and telecommunications
• Effective interpersonal communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
• Self-starter with the ability to stay ahead of the curve and thrive in fast-paced work environment
• Extensive knowledge of workplace safety and illness and injury prevention practices

Preferred Qualifications

• Bilingual English and Spanish

Work Environment

• Field will need to travel outdoor, and indoor office environment
• Will walk and/or drive to different local sites
• Will need frequently to stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 75 pounds or less
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise, and odor

EXPECTED BEHAVIORS OF ALL STAFF

1. Act as a role model
2. Demonstrate a sense of responsibility
3. Continuously learn and improve
4. Acknowledge your own areas of improvement
5. Hear and provide honest, specific and direct feedback
6. Create an environment where everyone is welcomed valued and respected
7. Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates