Job Description

Working Title

Director of Facilities Operations

Administrator Level (for MPP positions only)

This position is an MPP III Level in the California State University Management Personnel Plan (MPP), reporting to the Associate Vice President (AVP) of Capital Planning, Design and Construction (CPDC) and Facilities Services (FS).

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Department

Facilities Services

Appointment Type

At-Will

Time Base

Full-Time (1.0 FTE)

Work Schedule

Monday through Friday; 8:00am to 5:00pm

Requires the ability to promptly respond around-the-clock 24 hours a day, 7 days a week to campus emergencies and urgencies, as appropriate to the need. Ability to work variable nights, weekends and/or holidays, on-campus or off-site, depending upon work conditions and demands.

Anticipated Hiring Range

$11,000.00–$11,650.00 Per Month ($132,000.00–$139,800.00 Annually)

Salary is commensurate with experience.

Position Summary

Under the general direction of the Associate Vice President (AVP) of Capital Planning, Design and Construction (CPDC) and Facilities Services (FS), the Director of Facilities Operations is responsible for the strategic planning, operation, and maintenance of facilities and utility systems at SF State’s main campus, including maintenance programs for academic and support facilities and the Central Utility Plant. The incumbent also provides supervisory oversight of the Director of Facilities Operations at the Estuary and Ocean Science Center, while responsibility for the site’s daily facilities operations remains with that director. The incumbent supports the mission of SF State, the Administration and Finance cabinet area, and Facilities Services.

The incumbent provides strategic leadership and direction through managers and supervisory personnel across technical, administrative, and skilled trades functions; establishes operational priorities and performance expectations; and ensures the effective, reliable, and compliant delivery of facilities services in support of the University’s academic, administrative, and operational needs. The incumbent provides oversight of the following functional areas: HVAC/Mechanical, Electrical and Plumbing Maintenance and Repair Trades, Fire/Life Safety Management, Energy Management, Facilities Coordination, the Small Projects Team, Locksmiths, Carpenters, Painters, Customer Service Operations, and Archives and Data Management.

The incumbent manages the delivery of utilities (Mechanical: Steam, Heating-Hot Water, Chilled Water, Domestic Potable Hot Water, Compressed Air, Vacuum; Electrical: Multi-Voltage Electricity; Plumbing: Gas, Domestic Potable Cold Water, Deionized Water, Sanitary Sewer and Storm Sewer) to campus buildings. The incumbent provides information on utilities system capacity, loads, and routes to expand in order to meet campus growth. The incumbent initiates work scopes for replacement, upgrading, or expansion of plant, utility distribution systems and building systems to maintain service reliability and meet planned growth needs. This position will also liaise with representatives from Capital Planning, Design and Construction and the Office of Sustainability.

Position Information

Structuring Work

• Full operational responsibility for all facilities, utilities and building systems for the main SF State Campus
• Manages building maintenance, energy management and conservation
• Leads, manages and supervises Facilities staff to achieve excellence in the performance of assigned projects and

tasks and in the identification, development and execution of strategic initiatives

• Plans and implements work tasks and schedules for skilled trades shops and contract services and generally

coordinates overall work plans and programs with the University community

• Develops and assists with strategic maintenance project development and implementation of major

repair/renovation projects and acts as a project manager for selected projects as required to align with campus

growth, safety needs, and operational continuity

• Collaborates within and across organizational lines to review and improve workflow and to ensure effective, efficient

and continuous facilities operations and maintenance services

• Provides oversight of customer service and work order management for all facilities-related issues
• Establishes and maintains exceptionally high/positive department service values, levels and outcomes by maintaining

a proactive work management system and processes and by developing and fostering an organizational culture of

customer service and support

• Develops and maintains an extensive network of campus and professional contacts to enhance customer service,

explains and clarifies the Facilities Operations group’s service commitment, policies, procedures and programs and

promotes the goals and objectives of the University.

• Efficiently executes short-range and long-range comprehensive facilities management processes and programs for all

facilities, structures, HVAC systems, and equipment

• Develops, communicates and manages planned maintenance programs to ensure that University facilities are

prepared to meet growing, changing and progressing operational needs, to ensure facilities meet or exceed applicable

life-safety code requirements, and to ensure the continuous operation of key/critical equipment and systems

• Promotes, develops and executes strategic facilities programs and processes to address capital renewal and

deferred maintenance needs, which interface with and support the academic, student services and major capital

programs

• Oversees logistical planning and implementation of large campus events such as annual Commencement,

Sustainability Week and Welcome Days, including emergency management

• Manages, directs, and supervises engineering, maintenance and 24-hour operation of functions consisting of Central

Utility Plant operation, building systems and controls of campus facilities and utilities infrastructure including utility

budget and capacity planning, electrical distribution systems, emergency power generation, hydronic heating,

domestic water distribution systems, campus sewage and drainage systems

Managing Talent

• Leads and directs the Supervising Customer Service Specialist, Archives and Data Management, Facilities

Coordinator, Director of Facilities Operations at the Estuary and Ocean Science Center in Tiburon, Manager of

Preventative Maintenance, Manager of Structural Maintenance, Manager of Fire and Life Safety, and their respective

work teams

• Collaborates with appropriate administrators regarding personnel matters including employee recruitment, retention,

performance management (organizational and individual), succession planning, labor and employee relations, training

and development and including the interpretation and application of collective bargaining provisions and how they

may impact department work practices and rules

• Develops personnel management and professional development plans, proposes and enforces disciplinary actions

and develops and implements effective staffing strategies to attract, develop, grow and retain a competent, effective,

efficient, multi-cultural and diverse workforce that is representative of the University’s core values

• Supervises and oversees specialized teams in support of Facilities Operations
• Leads a team that actively identifies communication opportunities in advance wherever possible, and reactively to

emerging situations as they develop

Inspiring Performance

• Fosters and promotes the Principles of Conduct for a Multi-Cultural University and User-Friendly Principles.

Promotes, ensures and enforces applicable industry professional responsibilities and ethical standards

• Plans, organizes, leads, and executes emergency management/business continuity strategies as appropriate to

support the 24/7 operational needs of the University and for the preservation and protection of life, health, property

and strategic goal achievement

• Contributes to the University’s crisis/disaster response planning, operations and remediation leadership teams, as

appropriate, including participating in and contributing to the planning and organization of rescue operations, damage

assessments, and recovery operations in response to crises/natural disasters

• Develops and monitors Key Performance Indicators (KPIs) to evaluate departmental performance and

progress toward established goals.

Building Teams

• Leads University-wide committees and work teams as directed or appropriate
• Represents the AVP as appropriate and/or leads University-wide committees and work teams as directed or

appropriate

Using & Sharing Information

• Ensures and promotes efficient, effective and disciplined financial management and control, including fiscal

responsibility and accountability for an annual operation, maintenance and repair budget

• Co-manages and collaborates in the development and on-going management of the Facilities Operations group’s

multimillion-dollar annual and quarterly budgets, which include the complexity of utilizing blended general and trust

funds/revenue sources and recharge income to support operations

• Proposes and manages functionally applicable contracts and contractors
• Promotes understanding and ensures compliance with Federal, State, CSU, University and division policies,

regulatory and statutory requirements, industry best practices and loss control/injury and illness prevention solutions

• Provides leadership and support for Facilities Services strategic business process initiatives

Facilitating Change

• Partners with University administrators in the development, execution and on-going review of strategic business

initiatives and plans

• Defines and performs complex economic analysis and modeling to evaluate life-cycle cost, payback, purchase-lease

alternatives, etc. as a basis for making operational business decisions and to review, define, enhance and execute

cost-center/cost allocation models

• Leads in the sustainable operation, maintenance and management of all University facilities and infrastructure,

including planning, seeking funding, and implementation of initiatives to reduce resource consumption and make SF

State a model of sustainable best practices

• Collaborates with, supports and promotes the University’s comprehensive waste management, recycling and

composting programs that reduce, reuse and recycle waste

Other Duties as Assigned

Minimum Qualifications

• Bachelor’s degree in facilities management, engineering, or a closely-related field
• 7 years of progressively responsible and successful leadership and management of complex facility and plant operations

with responsibility for facilities management, utility plants, power generation & distribution systems, building maintenance

and related projects, energy management and conservation, personnel management, professional development and training,

industrial safety programs and function-specific financial management in a campus environment

• Advanced knowledge of CMMS and MS Office software
• Demonstrated comprehensive knowledge, experience, proficiency and success:

o In managing represented staff under collective bargaining agreements, team building, organizational development

and business management

o In the preparation, justification, forecasting, management and monitoring of budgets

o In defining and developing cost-center/cost allocation models to establish service costs and recharge rates

o In developing and writing complex Request for Proposals (RFPs), service contract requirements and specifications,

and performance and service contract specifications

o In the identification, development and deployment of safety programs and accident prevention strategies as

applicable to large facilities and/or organizations, industrial/institutional maintenance repair and renovation

operations, and with consideration to California Building Code and CAL-OSHA Industrial Safety Orders

o In written, oral and digital communications to effectively communicate to all levels, and across organizational lines,

of a large organization and to achieve and maintain exceptionally high rates of customer and personnel satisfaction

o In issue/problem prediction, detection, avoidance, mitigation and resolution, including use of appropriate and/or

required communication strategies, and involving stakeholders representing all facets of a large organization and

client community (ex: staff, faculty, students, etc.)

• In-depth knowledge of central and distributed utility plant operations, 120/208V / 277/480V electrical

design/operation/maintenance, stand-by electrical generators, building automation systems, control logic and operating

protocols, HVAC, plumbing/water distribution/sewage systems, fire alarm systems

• Knowledge of energy conservation practices and sustainability initiatives
• Experience managing a 24/7/365 operation in a union environment; experience supervising the work of journey level

personnel and repair technicians

• Sound judgment and problem resolution ability as demonstrated by a past record of solving facilities-related challenges
• Ability to lead, inspire and excel in a fast-paced, multi-tasking environment
• Ability to read drawings, understand code compliance and work with State Code Enforcement Officials
• Ability to use computers and other communications tools for extended periods of time

Preferred Qualifications

• Master’s degree or higher in facilities management, engineering, or a closely-related field
• Registration as a professional engineer
• Experience with 12KV electrical power distribution systems
• Demonstrated ability to manage complex projects
• Knowledge of public contracting and fire/life safety regulations
• Experience with CSU system-wide policies and procedures regarding financial, contractual, administrative, construction,

environmental health & safety, fire safety, space utilization, facilities management procedures, rules and practices

Environmental/Physical/Special

• Promptly respond to campus emergencies and urgencies as needed 24 hours per day, 7 days per week including variable

nights, weekends and/or holidays on-campus or off-site, depending on work conditions and demands

• This position works in an industrial environment with exposure to noise, heat, moving equipment and machinery, chemicals,

and potentially hazardous materials

• Ability to enter cramped spaces, climb ladders and access difficult and awkward spaces

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.

Benefits

Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

CSUEU Position (For CSUEU Positions Only)

Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.

Additional Information

SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS).

Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

Pursuant to Education Code Section 89521, the CSU is required to contact the current and/or former employer(s) of an applicant in the final stages of the recruitment process and make a reasonable attempt to obtain information regarding any prior misconduct by the applicant within the last seven years.

CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/.

The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.