PositionThe Director,Facilitiesis responsible foroverseeingand coordinatingcoffeehousefacilities services including repair,maintenanceand capital improvements for Caribou Coffee locations.This role oversees repair, maintenance, capital improvements, and vendor partnerships to ensure coffeehouse environments and equipment consistently meet brand and operational standards in a cost-effective manner.

Core Responsibilities:

Facilities Operations & Maintenance

• Lead the facilities management function to ensure all coffeehouse locations and equipment aremaintainedto established brand and operational standards.

• Oversee preventive maintenance programs, ensuring effective execution by internal teams and third-party vendors to support daily operations and emergency response.

• Partner with Operations to enhance training and coaching that extends asset life and reduces repair and maintenance costs.

• Create,implementand evaluate policies, procedures and standards for the maintenance and repair ofthe coffeehouses This includesmonitoringthe industry to ensure best practices are being utilized

• Conduct site visits with outside vendors and/or multi-unit managers to proactively resolve facility issues. Develop action plans tomaintainfacilities in a cost-effective manner and toassistin the operation of the coffeehouses.Identifyand initiate training forOperationsas necessary.

• Evaluate and develop solutions to any areas of concern, reoccurring issues, andmaintainsmooth, streamlined service in the most cost-effective manner possible.

• Partner with Construction & Development on new coffeehouse openings and remodel projects.

• Collaborate with Procurement and Operations to evaluate and deploy new products and equipment.

• Work closely with internal stakeholders to align facilities strategies with broader businessobjectives

• Evaluate and implement emerging facilities technologies, predictive maintenance tools, and workflow automation opportunities. 

• Ensure compliance with all applicable health, safety, building code, OSHA, ADA, environmental, and regulatory requirements. 

• Lead enterprise facilities response plans for emergency events, business continuity, and crisis management situations. 

Vendor & Service Management

• Source and manage the service providers providing maintenance and repair for coffeehouses, including but not limited to contract negotiation/execution, vendor qualifications/performanceand financial monitoring/audits.

• Coordinate across functionsto set up new vendors and services (Legal), source and test new products (Procurement and Operations), review and approve outside service invoices (Accounting), negotiate site specific solution (Lease Admin), build store level R&M plans (Finance), start up new stores and execute remodels (Construction & Development)

• Ensure efficient coordination between internal teams, vendors, and public agencies to complete projects on time and within budget.

• Manage Service Channel administrative relationship and ensure field leadership isproperly trainedto execute Service Channel with the support and direction from Facilities managers/technicians

Financial Oversight & Cost Management

• Establish and manageannual budgets related to the upkeep of the Caribou facilities for repair and maintenance expenses as well as capital expenditures.

• Coordinate with coffeehouse operations, outside contractors, public agencies, and internal staff to complete repairs/projects on time and within budget

• Monitor, audit, and analyze R&M accounts toidentifytrends, high-cost drivers, and opportunities for cost reduction.

• Evaluate and audit R&M accounts each period, creating and tracking accounts tomonitortrends and effect desired change whileidentifyinghigh-cost areas and develop plan of action to reduce expenses where applicable

• Reconcile service invoices, ensuring accuracy in billing, labor efficiency, parts usage, and alignment with scope of work.

• Partner with Finance to develop store-level R&M plans and improve financial performance.

• Oversee the Facilities Warehouse, including inventory planning and control for replacement parts and equipment.

People Leadership

• Lead, direct, and mentor a team of direct reports, ensuring they have the guidance and strategic direction needed to perform their duties effectively and in alignment with organizational goals and priorities.

• Set performance expectations and regularlymonitorprogress, providing constructive feedback and coaching as needed.

• Foster a positive team culture that encourages collaboration, accountability, and adherence to Caribou’s core values, leading by example indemonstratingprofessionalism, integrity, and a strong work ethic.

• Serve as a champion for organizational change, effectively communicating the vision, rationale, and benefits of transformation initiatives. Lead a team through periods of change with clarity and confidence, fostering resilience and adaptability.

Skills and Requirements:

• BringstheCore Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love. 

• Skilled in working with cross-functional teams toenhancecollaboration, resolution of issues and community building across multiple functions.

• Strong technical aptitude tomonitor, assess andultimately makenecessary adjustments to support coffeehouse operations including front and back of house equipment and environments

• Must display strong analytical and organizational skills andcanidentifyand implement process improvement strategies with positive business results

• Ability to make quick business assessments,differentiate between symptoms or root cause, while understanding theappropriate sequencingof necessary action steps

• History of successful project management, processenhancementsand consistent execution

• Resilient, adaptable to change, comfortable with ambiguity,and provides a calming influence for both team and cross functional partners

• Acts with urgency and care, prioritizingactions that have immediate impact on team,guestand business

• Leads with curiosity with propensity to embrace change and make improvements to working practices.

• Possesses a clear and engaging communication style(verbal and written)rooted in a desire to understand others and co-create solutions. 

• Ability to influence internal and external partners to create buy-in and excitement

• Ability to lead and motivate across all levels within organization, building a culture of accountability and recognition

• Ability to think strategically and translate annual plan goals into action; steward of the financial plan

• Occasional travel may berequired

Qualifications

Required:

• 7+ years facilities management experience including

• Working knowledge of restaurant equipment, maintenance, preventative maintenance,operating requirements, asset management, EMS, Service Channel

• Extensive knowledge of building & health codes

• General knowledge of mechanical, electrical, HVAC & plumbing systems

• 4+years’ experiencewithin multi-unit restaurant conceptsupporting operations, asset management and repair, and work order processes

• 4+ years restaurant remodel experience

• 4+years’ experienceleading a facilities management team, including on-site and remote employees

• Proficiencyin Microsoft Office applications,including project management software

• Must have a valid Driver’s License and an acceptable DMVReport

• Hybrid employment from White Bear Lake or Brooklyn Center locations

Preferred:

• Bachelor’s Degree

• Project management experience with capital improvements,i.e.remodel/refurbishment as well as equipment rollouts

• Experience managing vendors

• Experience with web-based asset management software

• Technical knowledge of standardcoffeehouseequipment as well as HVAC, plumbing and electrical equipment/systems; knowledge of espressoand brewing equipment

Physical Requirements:

The physical requirements for this position include sitting, standing, bending, lifting, and moving intermittently during working hoursThese physical requirements must beaccomplishedwith or without reasonable accommodation.