Job Description

WHAT YOU’LL ACTUALLY DO

Your scope spans four interconnected domains: relationship management, operational delivery, systems and business intelligence, and team leadership.

Vendor & Stakeholder Relationships

Own operational management of suppliers, C2C vendors, and third-party relationships — including clients, candidates, sourcing consultants, and shared services

Facilitate supplier briefings and manage vendors through the full recruitment cycle

Serve as the primary escalation point for vendor managers and key stakeholders

EOR, AOR & Operational Delivery

Own end-to-end delivery of EOR and AOR services across MSP and CMO business units, including design, deployment, and maintenance of applicable delivery models and procedures

Develop and maintain an onshore and offshore service delivery model to support client partnerships at scale

Deliver against contractual SLAs, maintain an appropriate demand plan, and operate across multiple clients, contracts, and sectors simultaneously

Create delivery models for pre-identified workers and subcontracted arrangements within niche client environments

Identify potential sales opportunities and communicate to the Client Operations Director

Systems, BI & Compliance

Use management information proactively — articulate market intelligence, identify seasonal patterns, and manage MI pack delivery to SLAs

Research, deploy, and maintain the available tech stack for efficiency and scalability across all service lines

Own worker classification services and reasonable risk mitigation across U.S. and Canada jurisdictions

Lead supply chain evaluation including scoring, additions, and removals; own contract development, negotiation, enforcement, and audit delivery

Team Leadership & Development

Lead, manage, and coach onshore and offshore teams — setting clear expectations, running KPI reviews, and managing performance appraisals

Ensure proper education and training on IC compliance laws and jurisdictional guidelines across team members

Retain and develop talent through succession planning, coaching, and recognition; source and induct new hires aligned with Hays values

WHAT YOU’LL NEED TO SUCCEED

Experience

Direct, hands-on experience with U.S. and Canada worker classification laws, IC compliance guidelines, and misclassification risk — this is a core requirement, not a nice-to-have

Background in contingent workforce operations, EOR/AOR delivery, or MSP program management across multi-client environments

Track record of building and leading high-performing onshore and offshore teams, including contract governance and issue resolution

Skills & Competencies

Strong business acumen; able to operate independently across complex, ambiguous environments

Excellent communication and stakeholder engagement skills — confident at C-suite level

Strong persuasion, negotiation, and influencing skills with clear project management follow-through

Adaptable, agile, and solutions-oriented under pressure; solid grounding in employment law and business ethics

WHAT YOU’LL GET IN RETURN

We off a base salary range of 100K-125K plus 20% bonus

Hybrid schedule

PTO starting at 22 days, plus 2 floating holidays and 2 volunteer days — top performers earn unlimited PTO

Competitively priced medical, vision, and dental plans

401(k) with guaranteed match and fast-paced vesting schedule

Continuous training and support through Hays Learning & Development