Job Description
Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.
The Role
Every day, our executives step into conversations that shape the future of AI-ready connectivity for customers, partners, and the industry. Behind those moments is a team that ensures every meeting begins flawlessly, every critical decision is supported by the right technology, and every interaction reflects the excellence of our brand.
That is where the Director of Executive Support makes a difference.
In this high-accountability environment, bold thinking is encouraged, ownership is expected, and impact is visible. This leader serves as a trusted partner to the executive team, orchestrating the strategy, delivery, and continuous evolution of executive-facing technology, AV, and collaboration services. From boardroom discussions and global travel support to large-scale events and mission-critical communications, this role creates seamless experiences that enable leaders to focus on what matters most—driving innovation and business outcomes.
Success in this role comes from combining operational excellence with a service-first mindset. The Director leads executive IT support, AV and conference room operations, DAS services, and high-visibility event execution, building trust through proactive readiness, flawless execution, and an unwavering commitment to excellence. For professionals who thrive on solving complex challenges, influencing at the highest levels, and delivering meaningful impact, this is an opportunity to help shape how leadership connects, collaborates, and drives the future forward.
Location
The work location is 4427 California Ave SW, Seattle, WA.
The Main Responsibilities
- Define and lead the enterprise strategy for Executive Support, including service models, standards, and governance.
- Serve as a strategic advisor to senior executives, identifying opportunities to improve productivity and experience.
- Oversee end‑to‑end executive technology and collaboration support for VP‑to‑CEO leaders.
- Implement and manage a high‑touch concierge service model with rapid, precise issue resolution.
- Act as final escalation authority for critical executive‑impacting issues.
- Lead, develop, and scale teams of executive support engineers, AV specialists, and event support staff.
- Establish performance standards, service expectations, and coverage models including after‑hours readiness.
- Coach team members on executive presence, communication, discretion, and emotional intelligence.
- Drive automation, self‑healing capabilities, proactive monitoring, and continuous service transformation.
- Introduce modern tools and workflows to predict and prevent AV, wireless, and collaboration failures.
- Own the strategy, design standards, and operational execution of executive and enterprise conference room AV.
- Ensure AV environments maintain high availability, consistency, and rapid recovery.
- Partner with Facilities, Real Estate, Network, and Architecture teams for builds, upgrades, and roadmaps.
- Oversee DAS performance and wireless reliability across executive spaces, partnering with network/vendor teams.
- Lead planning and flawless execution of Town Halls, Board meetings, earnings calls, and investor events.
- Conduct rehearsals, retrospectives, and continuous‑improvement cycles for high‑visibility events.
- Serve as a senior partner to Communications, Investor Relations, Facilities, Security, and IT leadership.
- Manage vendor relationships, SLAs, performance, and innovation.
- Lead budgeting, forecasting, and cost optimization across executive support and collaboration services.
What We Look For in a Candidate
- Proven leadership experience in high‑performing, customer‑focused technology or support organizations.
- Strong executive presence, emotional intelligence, and communication skills.
- Ability to remain calm, decisive, and professional in high‑pressure situations.
- Expertise in Executive IT Support, AV systems, collaboration platforms, and event production.
- Working knowledge of wireless infrastructure and DAS models.
- Demonstrated experience with automation, proactive monitoring, and service transformation.
- Commitment to high‑touch, relationship‑based executive service with flexibility for after‑hours and urgent needs.
- Absolute discretion, sound judgment, and professionalism.
- 10+ years in executive support, IT operations, or collaboration services.
- 5+ years in senior leadership roles supporting VP‑ or C‑suite executives.
- Experience supporting executives in fast‑paced, high‑visibility environments.
- Experience delivering large‑scale corporate events or executive communications.
- Ability to travel up to 40% based on event and executive support needs.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.Location Based Pay Ranges$167,273 - $223,031 in these states: WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Benefits
Bonus Structure
#LI-Onsite
Requisition #: 342949
Life at Lumen
Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.
Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.
To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Privacy Notice
Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.
To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
