Job Description

Job Category:

Executive Leadership

Work Shift/Schedule:

8 Hr Morning - Afternoon

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Under the general direction of the SVP Southern Market, the Executive Director of Operations, NGMC Braselton & Oncology Service Line is responsible for the overall operations of NGMC Braselton and for creating a vision and strategic plan for the Oncology service line across Northeast Georgia Health System (NGHS). The Executive Director promotes a culture of uncompromised safety, superior quality, memorable patient experiences, and financial stewardship that aligns with NGHS core values. Provides leadership and strategic direction to ensure achievement of established goals and objectives for NGMC Braselton and the Oncology service line. Assists in the coordination of clinical operations throughout the continuum of care; development of strategy and business decisions for the market; and contributes to meeting or exceeding yearly profit objectives and expense control. Works closely with external leaders within joint venture agreements and establishes annual plans and key performance indicators to demonstrate success across areas of responsibility. Contributes to the development of the physician manpower plan and annual strategic financial plan. Forms strong relationships with employed and aligned physician practices to optimize patient referrals and care coordination. Works directly with physicians, administrative leaders, and the NGMC Braselton leadership team to manage interdependence across the health system and maintain productive working relationships.

Minimum Job Qualifications

• Licensure or other certifications:

• Educational Requirements: Masters Degree

• Minimum Experience: Five or more years of progressive management/leadership experience in a hospital setting. Exhibits a thorough understanding of the healthcare environment, changes, and reimbursement methodology.

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications: FACHE strongly preferred

• Preferred Educational Requirements: Healthcare Administration (MHA) degree is strongly preferred

• Preferred Experience:

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Strong financial acumen and business literacy

• Excellent critical thinking, negotiating and decision-making skills

• Aptitude for innovation, learning and change management

• Evidence of successfully executing strategic initiatives

• Effective relationship building skills; a high-integrity, approachable leader who can quickly build respect, credibility, and trust at all levels of the organization and community

• Strong interpersonal and communication skills

• Ability to manage multiple tasks and accomplish them within the specified time frames

Essential Tasks and Responsibilities

• Collaboration with Senior Administrative Leadership Team

• Provides regular reports and proposals to the senior leadership team for matters related to NGMC Braselton operations and the Oncology service line

• Works closely with the presidents of each respective acute care hospital in developing clinical service offerings

• Works closely with the senior leadership team on developing annual capital budgets and then prioritizing the allocation of those funds for highest and best use

• Works closely with VP of Finance in developing annual capital budgets

• Strategic Visioning and Planning

• Participates in the development of strategic plans for NGMC Braselton in response to NGHS strategy and the community’s developing needs

• Develops a multi-year strategic plan for the Oncology service line with regular updates to the SVP Southern Market and other members of senior leadership

• Seeks feedback from entity leaders and other senior leaders in developing priorities for the service line

• Stays abreast of industry trends and uses those trends to inform strategic vision and plan

• Collaborates with physicians in the development of the strategic plan

• Oversees Financial Operations and Optimizes Investments for Organizational Success

• In collaboration with NGHS Finance Division, develops and manages operating and capital budgets for NGMC Braselton and the Oncology service line

• Ensures NGMC Braselton operates within budget while maintaining a focus on programmatic growth of services to meet community needs

• Evaluates financial performance of NGMC Braselton and the Oncology service line and implements measures to ensure optimal performance

• Maintains understanding of productivity benchmarks and ongoing oversight to ensure productivity goals are being met

• Develops multi-year capital budget and replacement plan, working closely with leadership from surgical services and other departments

• Maintains professional financial discipline by conducting regular financial operating reviews with department leaders

• Identifies variances, documents reasons for variances, and looks for offsets to budget variances

• Proactively identifies opportunities to improve revenue and reduce expenses by optimizing value

• Patient Experience, Safety, and Quality

• Provides leadership to NGMC Braselton to establish and maintain an environment focused on safety for patients, staff, physicians, and visitors

• Focuses on achieving top decile patient experiences

• Creates process improvements that deliver exceptional care and service

• Medical Director Collaboration and Dyad Partnerships

• Oversees medical director job descriptions and is responsible for overseeing performance of medical directors within areas of responsibility

• Reviews monthly medical director timesheets to ensure accuracy and optimization of value for services

• Develops strategies to maintain engagement with medical directors, including regular meetings

• Serves as the management liaison with medical staff regarding concerns, issues, and questions pertaining to the operations of NGMC Braselton or affiliated entities

• Performance Review, Counseling, Coaching & Employee Engagement

• Maintains high levels of employee engagement among all direct reports and departments

• Provides regular feedback on performance of leaders who are direct reports

• Completes employee evaluations and engages direct reports in professional goal development

• Works with individual department leaders at NGMC Braselton and the Oncology service line to review performance, strengths, and development opportunities and provides coaching and mentoring as needed

• Regulatory Oversight and Compliance

• Maintains a high level of knowledge for healthcare regulation including CMS, CoC, ACS, and DNV

• If determined to be an organizational priority, oversees pursuit of relevant centers of excellence

• Works closely with finance and compliance on any audits or other regulatory activities

• Has ultimate responsibility to develop, approve, and oversee hospital policies governing areas of responsibility

• Oversees and ensures achievement of various accreditations for Oncology to include CoC, APEX, and NAPBC

• Leads as a LEAN Leader by Upholding Quest for Excellence Principles

• Oversees daily management system deployment for respective areas of responsibility

• Ensures management team is attending offered courses in Quest for Excellence

• Follows up regularly with leaders to reinforce the importance of LEAN leadership principles

• Maintains high proficiency in Quest for Excellence in order to serve as a LEAN coach for respective management staff

• Oncology Service Line Development

• Creates a vision and strategic plan for oncology services across NGHS

• Works collaboratively with the SVP Southern Market, VP of Regional Hospitals, and other senior leaders on the development of a strategic plan for oncology

• Establishes annual plans and key performance indicators to demonstrate success of the Oncology service line

• Forms strong relationships with employed and aligned physician practices to optimize patient referrals and care coordination for oncology patients

• Community and External Representation

• Serves as the NGMC Braselton representative at external functions on community Boards, advisory panels, and/or committees of various health related agencies as appropriate

Physical Demands

• Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time

• ​ Weight Carried: Up to 20 lbs, Occasionally 0-30% of time

• Vision: Moderate, Frequently 31-65% of time

• Kneeling/Stooping/Bending: Occasionally 0-30%

• Standing/Walking: Occasionally 0-30%

• Pushing/Pulling: Occasionally 0-30%

• Intensity of Work: Frequently 31-65%

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.