Job Description

(this role is US based Remote)

Director, Enterprise Systems

What we believe

In the past few years, private equity investors have invested more than a trillion dollars in software and tech-enabled companies. And in many cases, the underlying tech is the greatest enabler to the business strategy. But has the approach to govern technology value creation caught up to the magnitude of the risk?

We believe a better way is possible – a more programmatic, proactive approach to actively manage technology throughout the investment lifecycle – and that’s what we do.

Our role

We know that technology can create truly transformative change, and its role in business is only growing. Crosslake is here to support the changemakers and help them buy, build and run better technology.

What we value

You could be a good fit for Crosslake if you see yourself reflected in our guiding values:

Service. We effect change by empowering others.

Curiosity. We believe great advice starts with deep understanding.

Credibility. Our expertise is earned and proven.

Commitment. It’s our privilege to serve clients in their critical moments.

Creativity. We are inspired by the constant pursuit of better.

Reporting to the Managing Director, the Director is accountable for managing teams to successful delivery of client projects while collaborating on the strategic direction and vision of the region and company as a whole.

Role responsibilities

• Manage client-facing project teams to deliver projects that meet their objectives on time and on budget
• Drive and participate in company-wide strategy and vision discussions
• Cultivate and build client relationships with top-tier accounts (site visits, QBRs, etc.)
• Drive specific practice areas and set roadmaps/plans
• Capable of scoping an engagement
• Interview practitioner candidates and help make engagement determinations
• Onboard, train and mentor new practitioners
• Accountable for internal budgeting, scheduling and resource utilization
• Approve SOWs, budgets and timesheets
• Contribute to evolving practice templates, methodologies, and artifacts
• Serve as project lead or second on engagements as needed
• Play a leading role in shaping and closing engagements, including solutioning, scoping, and proposal development
• Set and enforce a high bar for written communication, including grammar, formatting, and visual quality across all outputs
• Review and elevate client deliverables to ensure clarity, rigor, and executive-level polish (content, structure, and presentation)

Requirements

• Entrepreneurial DNA with clear ownership of execution and delivery client satisfaction
• Some element of professional services firm experience at manager level or more senior, ideally with tech and/or PE specific focus
• Excellent manager of people
• Strong strategic and analytical mindset with exceptional problem-solving skills
• Strong interpersonal and presentation skills
• Exceptional communicator and listener, particularly with clients and prospects.
• Willingness and natural tendency to ‘roll up one’s sleeves’ and assist wherever needed
• Team player who will work across the organization and company to continue improving the way we serve our clients
• Coachable and embracing of best practices and feedback as a means of continuous improvement
• Demonstrated expertise in contemporary technology stacks, development methodologies, enterprise IT solutions, and security protocols with an awareness of disruptive technologies and how they might shape the future landscape / competitive environment
• The ability to demonstrate a balance of client understanding and technical competency to properly frame a compelling engagement
• Approach critical tasks with drive and energy, with an eye on the bottom line and emphasis on predictable completion
• Demonstrated experience operating in B2B consulting environments, preferably with exposure to private equity-backed companies
• Deep experience leading enterprise systems initiatives end-to-end, guiding architecture, design, and integrations while aligning technology to business objectives
• Proven experience leading large, multi-workstream programs, establishing governance, managing risk, and driving disciplined execution
• Skilled in managing third-party system implementers, vendors holding them accountable while advocating for client priorities and outcomes
• Demonstrated experience leading process design and optimization, translating current-state challenges into scalable, future-state operating models
• Hands-on experience with enterprise systems (e.g. ERP, CRM, HCM), including design, implementation, and post-go-live optimization

In addition to meeting the bar above, must show a demonstrated “spike” of excellence in at least one of three dimensions: Scope, Sell, Deliver in Technical Due Diligence and Value Creation.

Diligence

Value Creation

Scoping – Demonstrate a balance of client understanding and technical competency to properly frame a compelling engagement, whether a common Crosslake offer or bespoke deliverable

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Selling – Balance commercial acumen with partner mindset, doing what’s right for the client above all; shape / create opportunity for Crosslake rather than just responding to client asks

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Deliver – Execute with excellence in 3 areas: developing technical insights, conveying those insights’ strategic impact on a business (i.e., generating Partner- / CxO- / Board-level “so what” insights), and managing a project (attention to detail, excellent communication, proactive mindset, etc.)

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