Job Description

4 Days in the office from any of our locations in Johnston RI, Dallas TX, Nashville TN, Short Hills NJ, Westwood MA, or Phoenix AZ

Role is not relocation eligible.

Director, Enterprise Stability & Resilience Engineering

Role Summary

The Director of Enterprise Stability & Resilience Engineering is responsible for building and leading the engineering capabilities that enable resilient, reliable, secure, and high-performing customer journeys across the enterprise.

This role is not focused on traditional infrastructure operations, cloud platform management, DevSecOps tooling, or production support. Instead, the leader will operate as a senior software engineering executive with deep business and customer understanding, responsible for embedding resilience, reliability, security, recoverability, observability, and performance engineering into the software development lifecycle and enterprise architecture.

The successful candidate will combine strong software engineering leadership with the ability to understand business domains, customer journeys, enterprise ecosystems, and technology dependencies to design and implement engineering capabilities that proactively prevent failures and improve customer outcomes.

Key Responsibilities

Engineering Leadership

• Lead teams responsible for Enterprise Stability and Resilience Engineering capabilities.
• Establish engineering standards, frameworks, patterns, and reusable capabilities that improve resiliency and reliability across customer-facing platforms.
• Drive software engineering excellence across discovery, solution engineering, architecture, execution, and delivery.
• Build engineering products, services, and automation that continuously improve the resilience posture of the organization.

Customer Journey & Business Alignment

• Develop a deep understanding of business processes, customer journeys, critical transactions, and enterprise capabilities.
• Map end-to-end customer journeys and technology dependencies across channels, applications, APIs, middleware, data platforms, and third-party ecosystems.
• Identify architectural, operational, and engineering risks that could impact customer outcomes.
• Translate business objectives into engineering capabilities that improve reliability, recoverability, security, scalability, and performance.

Enterprise Resilience Engineering

• Design and implement enterprise resilience capabilities across critical customer journeys.
• Define engineering controls and integration patterns that improve availability, fault tolerance, recovery, and operational readiness.
• Partner with application, platform, architecture, security, and business teams to embed resilience-by-design principles.
• Drive proactive risk identification and engineering solutions before customer-impacting issues occur.

Reliability, Performance & Security Engineering

• Establish enterprise-wide reliability engineering practices.
• Drive performance engineering strategies, benchmarking, capacity planning, and scalability assessments.
• Partner with cybersecurity teams to integrate security engineering controls into development and delivery processes.
• Ensure resilience, reliability, security, and performance considerations are incorporated throughout the engineering lifecycle.

Engineering Automation & Governance

• Build automated engineering guardrails, controls, and stage gates within the software delivery lifecycle.
• Develop policy-driven engineering governance capabilities that minimize manual reviews.
• Create measurement frameworks, scorecards, and maturity models for resilience and reliability.
• Enable self-service engineering capabilities and automated compliance monitoring.

Strategic Leadership

• Influence senior technology and business leaders on resilience strategies and investments.
• Drive multi-year roadmaps for enterprise stability, resilience, and engineering modernization.
• Foster a culture of engineering accountability, customer obsession, operational excellence, and continuous improvement.

Required Qualifications

• 15+ years of experience in software engineering, solution engineering, architecture, and technology delivery.
• 10+ years leading software engineering organizations and large-scale technology initiatives.
• Proven experience leading teams through the complete engineering lifecycle including:
• Discovery
• Solution Engineering
• Architecture
• Delivery
• Production Readiness
• Continuous Improvement
• Strong expertise in application architecture, distributed systems, APIs, integration patterns, event-driven architectures, and enterprise platforms.
• Demonstrated ability to understand complex business domains and translate business objectives into engineering solutions.
• Experience designing and implementing resilient, scalable, secure, and high-performing systems.
• Exceptional executive communication and stakeholder management skills.
• Strong systems thinking and ability to connect business outcomes to technology capabilities.

Preferred Qualifications

• Financial services, banking, payments, or highly regulated industry experience.
• Experience leading customer-journey-centric engineering transformations.
• Experience implementing resilience-by-design, reliability engineering, performance engineering, and recovery engineering practices.
• Experience defining enterprise engineering standards, controls, governance frameworks, and maturity models.
• Experience developing observability, reliability, resiliency, and operational intelligence capabilities.
• Strong understanding of enterprise integration ecosystems including APIs, messaging platforms, middleware, and distributed architectures.

Pay Transparency

‌The salary range for this position is $213,000 – $308,000 per year, plus an opportunity to earn additional incentive earnings (if applicable). Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience..

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.