Job Description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

We are looking for an experienced Enterprise Sales leader to lead and develop a high-performing sales organization across the NOLA region, driving sustainable revenue growth, strengthening strategic customer relationships, and expanding Genesys' presence within complex enterprise accounts.

In this role, you will lead sales teams and managers, define and execute regional sales strategies, and build strong relationships with senior and executive-level customer stakeholders. You will play a critical role in helping customers transform their customer experience strategies by connecting their business priorities with Genesys solutions and capabilities.

The ideal candidate brings deep enterprise sales experience, strong commercial and people leadership capabilities, and a proven track record of developing strategic accounts, navigating complex sales environments, and delivering consistent business results.

Key Responsibilities

• Lead, coach, and develop Enterprise Sales teams and people managers across the NOLA region, establishing clear priorities, performance expectations, and accountability against revenue and business objectives.
• Develop and execute regional sales strategies focused on revenue growth, new business development, customer expansion, and long-term strategic account growth
• Build and strengthen executive-level relationships with key customers and prospects, positioning Genesys as a strategic partner in their customer experience and digital transformation initiatives.
• Drive the development and execution of strategic account plans for key enterprise customers, identifying opportunities to grow and diversify Genesys' footprint.
• Guide sales teams in navigating complex enterprise sales cycles involving multiple stakeholders, business units, partners, and decision makers.
• Develop a strong understanding of customers' businesses, industries, strategic priorities, and customer experience challenges to identify relevant commercial opportunities.
• Lead consultative and value-based selling approaches that connect customer business needs with Genesys products, services, and solutions.
• Partner closely with Solution Consulting, Customer Success, Professional Services, Product, Partners, Marketing, and other cross-functional teams to develop differentiated customer solutions and account strategies.
• Maintain strong visibility into pipeline, forecast, deal progression, customer health, and sales performance, proactively identifying risks and opportunities.
• Drive disciplined pipeline generation and opportunity management to support predictable and sustainable revenue performance.
• Support teams in developing compelling executive-level business cases, commercial proposals, negotiation strategies, and customer presentations.
• Lead and support strategic negotiations for complex and high-value enterprise opportunities.
• Represent the voice of customers and the regional market internally, translating customer and industry insights into actionable business opportunities.
• Partner with senior leadership on regional strategy, organizational priorities, key customer opportunities, and business performance.
• Build organizational capability through coaching, talent development, succession planning, and continuous improvement of enterprise selling practices.

Minimum Requirements

• Significant experience in B2B enterprise sales, strategic account management, business development, or related commercial leadership roles, preferably within technology, SaaS, cloud, telecommunications, customer experience, or enterprise solutions.
• Proven experience leading and developing high-performing sales organizations, including experience managing sales leaders and/or people managers.
• Demonstrated success delivering against complex enterprise revenue targets and growing strategic customer relationships.
• Strong experience developing new business opportunities while expanding relationships within existing enterprise customers.
• Proven ability to engage, influence, and build trusted relationships with C-level and senior executive stakeholders
• Strong experience with consultative, solution-based, and value-based enterprise selling
• Demonstrated ability to understand customer business challenges and translate them into compelling technology and solution opportunities.
• Strong strategic account planning, opportunity management, forecasting, and pipeline management capabilities.
• Experience leading complex negotiations and enterprise sales cycles involving multiple stakeholders.
• Strong commercial and business acumen with the ability to analyze performance, pipeline, market dynamics, and growth opportunities.
• Demonstrated ability to collaborate effectively across functions and operate successfully within a global and highly matrixed organization.
• Strong leadership, communication, negotiation, storytelling, and executive presentation skills.
• Ability to operate effectively in a fast-paced and evolving business environment.

Desirable Skills & Experience

• Experience in Customer Experience (CX), SaaS, Cloud, Contact Center, Telecommunications, or enterprise technology solutions
• Experience managing sales teams across multiple countries, markets, or territories within Latin America.
• Knowledge of the NOLA / Andean / Central America & Caribbean enterprise market
• Experience selling to large enterprise organizations within industries such as Financial Services, Telecommunications, BPO/Outsourcing, and Services
• Experience supporting customers through digital transformation, customer experience transformation, or modernization initiatives.
• Strong understanding of CRM, pipeline management, forecasting methodologies, and enterprise sales performance metrics.
• Experience working with complex partner and ecosystem models.
• Previous exposure to technical, solution consulting, engineering, or project management environments is considered an advantage.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.