At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Director, Enterprise Portfolio Insights & Optimization

The Enterprise Ways of Working team (EWOW) is responsible for leading multi-year strategic programs that cut across multiple product teams as well as accelerating strategic alignment and planning across Enterprise Centers of Excellence (COEs) and Technology, to elevate transparency and drive business and customer outcomes.

The Director, Enterprise Portfolio Insights & Optimization is responsible for defining and operationalizing reporting, insights, measurement strategies, and supporting processes that enable enterprise planning, delivery, productivity, and outcomes across the portfolio. The role places a strong emphasis on embedding modern ways of working into how performance is measured and operationalized, leveraging AI, automation, and advanced analytics to strengthen enterprise signal, scale adoption, and improve decision‑making.

This position reports to the Vice President, Lean Portfolio Management and will be based in Sunrise, FL or New York, NY.

Key Responsibilities

• Define and evolve enterprise reporting and measurement strategies to enable better, faster leadership decisions by defining and delivering high‑impact insights across enterprise planning, delivery, productivity, and business outcomes—turning complex data into clarity leaders can act on.

• Design and build beautiful, executive‑ready dashboards and presentations that translate portfolio data into clear, intuitive, and visually compelling stories, setting the standard for insight quality across enterprise reporting platforms.

• Embed AI‑enabled insights directly into reporting, tooling, and workflows to proactively surface trends, risks, and opportunities—shifting from static reporting to forward‑looking decision support.

• Implement a data governance strategy to strengthen data hygiene, consistency, and trust in partnership with source system owners and end users.

• Identify bottlenecks and friction points across the Product Delivery Lifecycle (PDLC) using data, automation, and AI‑augmented analysis, and make actionable recommendations to improve flow, speed, and productivity.

• Inform and shape tooling requirements to enable end‑to‑end traceability across planning, delivery, and outcomes, ensuring insights are grounded in connected, reliable data across the PDLC.

• Identify and operationalize process opportunities that embed modern ways of working into how performance is measured, reviewed, and acted on—aligning execution practices with leadership decision forums.

• Leverage AI and automation to eliminate manual effort and elevate insight quality, building scalable workflows that accelerate analysis, executive storytelling, and adoption across the enterprise.

Required Skills & Qualifications

• 8–10+ years of experience across strategy, analytics, product, or portfolio/program leadership in large enterprises

• Bachelor’s Degree or higher in business, economics, statistics, mathematics, engineering, or a related field

• Relentlessly curious, innovative problem solver who actively uses AI and future technologies to push boundaries, show what’s possible, and turn new ideas into practical, high‑impact solutions

• Proven ability to shape and scale enterprise reporting or measurement frameworks

• Strong program leadership skills, with experience driving cross-enterprise alignment without formal ownership

• Lead and develop a high-performing team, foster a culture of continuous improvement, adaptability, and accountability for outcomes

• Exceptional collaboration and thought leadership skills, with a proven track record of partnering effectively across global teams to solve complex problems

• Superb executive communication skills with the ability to capture and translate insights into a clear story and recommendations in a concise way to senior audiences

• Expertise in Python, Power BI, AI/ML, Data Modeling, and advanced Excel skills

• Advanced hands-on experience with AI/ML and LLMs, including practical use of agentic tools (e.g., Claude, Replit, LangChain, RAG)

• Expert in enterprise collaboration tools and reporting suites including Jira, Rally, Clarity, Power BI, Apptio Target Process, Confluence, Tableau

• Highly skilled in Agile product development methodologies, program and project management, with proven ability to define and deliver a product roadmap.

Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.