The Director of Emergency Services provides strategic and operational leadership for the Emergency Department, ensuring the delivery of high-quality, patient-centered care that meets organizational goals, regulatory requirements, trauma standards, and national best practices. This role collaborates closely with physicians, EMS leadership, trauma services, and interdisciplinary teams to drive clinical excellence, operational efficiency, and exceptional patient outcomes.
Key Responsibilities:
Lead and oversee all clinical and operational activities within Emergency Services.
Ensure compliance with regulatory, accreditation, trauma, and emergency care standards.
Manage departmental budgets and resources to support cost-effective, high-quality patient care.
Direct recruitment, staffing, employee relations, performance management, and workforce development.
Develop collaborative partnerships across departments to improve patient care and operational performance.
Support trauma program compliance and participate in performance improvement initiatives.
Oversee the Life Line program, including utilization, compliance, service line growth, and marketing strategies.
Monitor department performance metrics and implement continuous quality and patient safety improvements.
Qualifications:
Education Graduate of an approved school of nursing. Current licensure by the State Board of Nursing in the applicable state of practice. Bachelor's Degree in Nursing.
Experience Three to five years experience in a management or administrative position. Three to five years pertinent clinical experience.
Preferred Education Master's Degree in Nursing/Administration.
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
At Mercy, care is more than a job - it’s a calling.
Every day, our caregivers bring compassion, skill and purpose to the communities we serve across Arkansas, Kansas, Missouri and Oklahoma. Whether you're building your career at the bedside, in a clinic or supporting care behind the scenes, you’ll find meaningful ways to make an impact - while growing in a way that’s uniquely yours.
As a physician-led, integrated health system with more than 50 hospitals and nearly 1,000 care sites, Mercy combines advanced technology, collaboration and a shared commitment to better care.
Rooted in a faith-based mission and inspired by the legacy of the Sisters of Mercy, our work is guided by a deep sense of purpose - to care for the whole person and serve our communities with compassion and dignity.
Here, you’ll find an environment where you’re supported to grow, connected to a team that cares and empowered to do your best work.
Because at Mercy, there are many paths - but one calling.
