PRIMARY FUNCTION: The Director, Cloud Services Delivery serves as the technical and operational leader responsible for the service level performance, maintenance, upgrades, changes, and 24/7 technical support of the College’s Enterprise Information Systems (EIS) SaaS portfolio, including Ellucian Banner ERP and other EIS SaaS Applications. This leader manages a cross-functional and technical team ensuring high availability, performance, security, and continuous improvement of EIS SaaS applications.
Essential Job Functions: SaaS Platform Governance and Support: Responsible for the daily operational health, production stability, identity access management, and support SLA compliance for EIS SaaS applications. Monitors Key Performance Indicators (KPIs) that include:SaaS Application Uptime/Availability (SLAs).Mean Time to Resolution (MTTR) for support incidents.Successful deployment of system updates/upgrades without production downtime.
Team Leadership:Lead and mentor a team that supports the scope of work in cloud services delivery. Upgrade and Release Management: Manage the roadmap, change plans, testing, and deployment of vendor-driven EIS SaaS updates and platform enhancements to minimize service disruption.
Vendor Management: Act as the primary contact with EIS SaaS providers to drive service level improvements and hold vendors accountable for product performance.
Operational Excellence:Implement best practices for ITIL processes (incident management, change management, root cause analysis).
Security and Compliance: Ensure all cloud services and configurations comply with the College’s security, data management, artificial intelligence and other College policies and regulatory requirements.
Human Resource and Performance Management:Manages human resources assigned to this position. This includes:Recommend staffing and organization structure to ensure optimum service deliveryHire and train staffStaff developmentEnsure that performance management activities including evaluations and rating validations are completed in a timely mannerEnsure that staff issues within the team are addressed in accordance with the college’s policies and procedures. Communication:Provide executive summaries and reports for the VP of Enterprise Information Systems to inform decision-making and strategic planning.Act as a liaison with other IT leaders, business units, and external vendors to ensure consistent reporting and transparency.Communicate escalations, operational issues, and proposed solutions clearly.
Additional Job Functions: Other duties as assigned
Required Knowledge, Skills and AbilitiesTechnical Knowledge: Strong understanding of cloud delivery models (ERP, SaaS, IaaS), API-based integrations, and software development lifecycles (SDLC).Leadership: Proven experience managing small-to-mid-sized IT teams (developers, support, analysts).Skills: Ability to translate business requirements into technical solutions and manage vendor-led delivery models. Must have excellent verbal, written communication, presentation, and documentation skills. Required Education:Bachelor’s degree in computer science or related field Required Experience:Minimum five (5) years managing enterprise ERP and other SaaS enterprise applications. Preferred: Experience managing IT license optimization. Preferred Licenses/Certifications:ITIL or PMP Certification Note:This position has opportunity for limited remote work arrangements with appropriate approvals and in accordance with the policies, procedures, and needs of the College.
Salary Grade: 202
Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule
Requisition Number: req6390
Posting Close Date: 9/17/2026 at 6 pm CST
