WELLTOWER – REIMAGINE REAL ESTATE WITH US
At Welltower, we’re transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious—guided by our mantra: The only easy day was yesterday.
We’re looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team.
ABOUT THE ROLE
The Director of Digital Workplace is responsible for the strategy, architecture, standards, governance, and operational leadership of Welltower’s Senior Housing workplace technology ecosystem. This role defines and governs the platforms, policies, and standards that enable secure, reliable, and modern digital work experiences across a global hybrid workforce.
The Director will establish enterprise standards across Microsoft 365, endpoint and configuration standards, hardening policies, identity and access management, end-user cybersecurity controls, telephony services, digital signage, print solutions, access control and surveillance solutions and mobile device management. This role partners closely with the rest of the IT Services team, third party service providers and Operating Partners to ensure workplace technology solutions are secure, standardized, scalable, and aligned with business strategy.
KEY RESPONSIBILITIES
Digital Workplace Strategy & Governance
- Define and execute the enterprise workplace technology strategy aligned with business objectives.
- Establish and maintain global standards for endpoint configuration, device lifecycle management, and system hardening.
- Govern Microsoft 365 architecture including Exchange, Teams, SharePoint, OneDrive, collaboration tools, and productivity services.
- Define configuration baselines, compliance policies, and secure-by-design standards across all end-user platforms.
- Develop and enforce technology standards to ensure consistency across U.S., UK, and Canada operations.
Microsoft 365 & Collaboration Platforms
- Own enterprise Microsoft 365 roadmap, governance, and optimization strategy.
- Oversee tenant configuration, security controls, compliance features, and collaboration enablement.
- Drive adoption, usage optimization, automation, and integration of M365 capabilities.
- Partner with Security to ensure alignment with data protection and regulatory requirements.
Endpoint, Mobile & Configuration Management
- Establish global endpoint standards for laptops, desktops, mobile devices, and specialty workplace devices.
- Oversee endpoint management platforms (e.g., Intune or equivalent) including configuration, compliance, and patch management.
- Define device hardening policies, encryption standards, and secure configuration baselines.
- Lead mobile device management (MDM) strategy including provisioning, lifecycle, and policy enforcement.
Identity, Access & End-User Security
- Own identity and access management (IAM) standards including authentication, authorization, and lifecycle governance.
- Drive implementation and maturity of MFA, conditional access, privileged access controls, and zero-trust principles.
- Oversee end-user cybersecurity technologies including endpoint detection, DLP, email protection, and secure collaboration.
- Partner with Information Security to ensure continuous compliance and risk reduction.
Telephony, Print & Digital Workplace Solutions
- Lead enterprise telephony and unified communications strategy including Teams Voice, Zoom voice or equivalent platforms.
- Establish standards for digital signage platforms across corporate and operating partner environments.
- Oversee enterprise print strategy including managed print services, print security, and optimization initiatives.
- Lead the Engineering and Operations for physical security access control and video surveillance solutions across all Senior Housing properties
- Ensure workplace technology solutions support both corporate and community-based environments.
Operational Excellence & Continuous Improvement
- Define KPIs and service performance metrics for workplace platforms including availability, compliance, and adoption.
- Drive automation, self-service enablement, and operational efficiency improvements.
- Lead technology lifecycle planning, budgeting, and vendor performance management.
- Support acquisitions, new site onboarding, and international expansion from a workplace technology perspective.
Team Leadership & Talent Development
- Build and lead a high-performing workplace technology team.
- Provide coaching, mentorship, and career development opportunities.
- Foster a culture of ownership, accountability, and continuous improvement.
- Collaborate cross-functionally to deliver secure and seamless digital experiences.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
TRAVEL
Occasional travel may be required to support regional offices, new acquisitions, operating partners, or key enterprise initiatives.
MINIMUM REQUIREMENTS
Experience
- 10+ years of progressive experience in workplace technology, endpoint management, collaboration platforms, or infrastructure operations.
- 5+ years of leadership experience managing technology engineering or operations teams.
- Deep expertise in Microsoft 365 architecture and governance.
- Strong experience with endpoint management, configuration standards, IAM, and security hardening practices.
- Experience managing enterprise telephony, print services, and mobile device ecosystems.
- Demonstrated success building global standards and driving cross-functional alignment.
Education
- Bachelor’s degree in Information Technology, Computer Science, or related field required.
- Microsoft, ITIL, CISSP, or related certifications preferred.
Employment is contingent upon the successful completion of a background check, drug screening, and verification of employment, education, and other credentials relevant to the position.
WHAT WE OFFER
ABOUT WELLTOWER
Welltower® Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care.
Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments. Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture.
Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors – our North Star.
Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet
Welltower® (NYSE: WELL) provides real estate capital to the world’s leading health and senior care providers to develop the health care infrastructure necessary to keep people well. In everything we do, we believe in revolutionizing the health care system to improve the quality of life for the aging population. The devastating impact of dementia on people and their families demands new solutions. Together with our operating partners, we’re creating environments to meet the challenges of this complicated and rapidly changing market.
Our relationship-based investment approach allows us to work successfully with leading senior housing operators, post-acute care providers and health systems to grow, innovate and ultimately provide better care. We also provide investors with opportunities to capitalize on explosive growth trends driven by an aging population and the evolution of health care.
Our commitment to wellness is reflected in the way we work. We promote a culture that fosters creative thinking, collaboration and a deep sense of purpose. We invest in the growth, development and wellbeing of our people through programs such as our manager development program, women’s network, associate rotational program, Welltower University, and much more. In 2016, we official launched the Welltower Foundation that supports organizations and innovations that promote wellness and improve care for people as they age.
Follow Welltower to learn more about the important work we do every day to revolutionize the health care system and care for our aging population.
