Job Description

The Director, Digital Workplace, Identity & AI Enablement leads WME's global strategy for how employees access, collaborate, and stay secure — and for how the enterprise applies artificial intelligence to run IT itself. This is a newly created leadership role that consolidates endpoint engineering, messaging and collaboration, identity & access management (IAM), and AI enablement into a single pillar within the IT Infrastructure & Cybersecurity organization. Beyond running the modern workplace, this leader is directly accountable for automating IT operations and processes through AI and for the responsible enablement of AI end-user technology across the company. Reporting to the VP, Head of IT Infrastructure & Cybersecurity, the Director owns the multi-year roadmap, leads a globally distributed team, and partners closely with Cybersecurity, Service Delivery, Technology Governance, and the business to deliver a frictionless, secure, and AI-ready employee experience.

Key Responsibilities

AI-Driven IT Automation

· Own the strategy and delivery for automating IT operations and processes using AI — from ticket triage and resolution to provisioning, monitoring, patching, and self-healing workflows.

· Identify high-value automation opportunities across the IT organization, build the business case, and measure results in efficiency, cost, and service quality.

· Design and govern AI agents, copilots, and workflow automation integrated with the IT service management platform and infrastructure tooling.

AI End-User Enablement

· Lead the responsible rollout, governance, and adoption of AI end-user technology (e.g., Microsoft Copilot and AI-assisted productivity tools) across the enterprise.

· Define adoption strategy, training, and change management to drive real productivity gains from AI in the workplace.

· Partner with Technology Governance and Cybersecurity to establish AI guardrails, data-protection controls, acceptable-use standards, and adoption metrics.

Digital Workplace & Endpoint

· Own the strategy, standards, and roadmap for the Microsoft 365 workplace, Windows and macOS endpoint management (MDM/UEM), device lifecycle, and virtual desktop where applicable.

· Drive a consistent, high-quality employee experience across a global, multi-office footprint, balancing productivity, cost, and security.

· Establish engineering standards, automation, and self-service to reduce manual effort and improve reliability.

Messaging & Collaboration

· Lead the roadmap for enterprise messaging (Exchange Online / O365), Microsoft Teams, and collaboration platforms, ensuring reliability, compliance, and a seamless user experience.

· Partner with Collaboration Technology to align conferencing, content, and communication tooling with business needs.

Identity & Access Management

· Own enterprise identity strategy and operations — single sign-on (SSO), multi-factor authentication (MFA), conditional access, and Microsoft Entra ID (Azure AD).

· Mature identity governance and the joiner–mover–leaver (JML) lifecycle, access certifications, and least-privilege access, in close partnership with Cybersecurity; advance the organization's Zero Trust posture.

Leadership, Strategy & Vendor Management

· Build, lead, mentor, and develop a globally distributed team of engineers across the US, UK, and APAC.

· Own the budget and cost of personnel (COP) for the pillar; forecast, prioritize, and manage spend against approved plans.

· Manage strategic vendor relationships (Microsoft and managed-service partners), including contracts, SLAs, and roadmaps, and ensure compliance with security, privacy, and regulatory requirements.

Required Qualifications

· 10+ years of progressive IT experience, including 5+ years leading engineering or infrastructure teams.

· Demonstrated experience applying AI/automation to IT operations — AIOps, intelligent automation, AI agents/copilots, or workflow automation — with measurable business impact.

· Deep, hands-on expertise across the Microsoft 365 ecosystem, endpoint management (Intune/MDM), and enterprise identity (Entra ID / Azure AD, SSO, MFA, conditional access).

· Experience leading enterprise AI end-user enablement (e.g., Microsoft Copilot) including governance, adoption, and change management.

· Proven success leading globally distributed teams and delivering enterprise-scale workplace programs; experience owning a budget and managing vendor/partner relationships.

· Excellent communication skills and the ability to partner across Security, Service Delivery, Governance, and business stakeholders.

· Bachelor's degree in a relevant field, or equivalent professional experience.

Preferred Qualifications

· Experience in entertainment, media, sports, or a fast-paced agency environment.

· Relevant certifications (e.g., Microsoft SC-300 Identity & Access Administrator, Microsoft 365 Enterprise Administrator, AI-900/AI-102, ITIL, or security certifications).

· Familiarity with Zero Trust architecture, modern workplace AI governance, and responsible-AI frameworks.

· Experience supporting M&A integration and organizational change (relevant to WME's group environment).

Leadership Competencies

· AI-forward — sees AI as a core operating capability, not a side project, and drives measurable adoption.

· Strategic & roadmap-driven — connects workplace, identity, and AI investments to business outcomes.

· Security-minded — treats identity, endpoint, and AI governance as first-line controls.

· Collaborative — builds strong partnerships across a matrixed, global technology organization.

· Operationally disciplined — delivers on budget, on plan, with measurable service quality.

Per local requirements and in the interest of transparency, the rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.

Hiring Rate Minimum:

$198,750 annually (minimum will not fall below the applicable state/local minimum salary thresholds)

Hiring Rate Maximum:

$265,000 annually

WME is an equal opportunity employer and encourages applications from qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.