Job Description

NBME is seeking a collaborative and service-oriented leader to lead the Digital Workplace function and oversee employee-facing technology services, including IT customer service, end-user services, device lifecycle management, productivity and collaboration platforms, workplace communications, training, and technology adoption. In this role, you will oversee day-to-day employee-facing technology support, including service desk operations, end-user support, productivity tools, collaboration platforms, and workplace technology adoption. You will partner across technology, security, communications, HR, and business teams to strengthen support models, improve service responsiveness, and develop roadmaps that enhance the employee technology experience. This is an opportunity to shape how people across NBME engage with the tools, services, and support they need to do their best work.

This role has been designated as primarily remote, meaning it requires little to no onsite attendance. While this role can be designated as remote, you are offered the flexibility to select if you prefer to work primarily remotely, hybrid, or onsite. We're open to considering candidates within 50 miles of our office location in Philadelphia, PA. Please note that onsite interviews and onboarding at our Philadelphia office may be required for this role. If applicable, advance notice will be provided to support planning.

At NBME, we continue to innovate and improve how we fulfill the evolving needs of the healthcare community. This commitment starts and ends with the people at NBME. By recruiting and empowering talented individuals from various disciplines and backgrounds, which includes professionals with diverse life experiences, abilities, and perspectives, NBME can take a well-informed, robust approach to advancing medical education and assessment for years to come.

RESPONSIBILITIES

• Leads day-to-day digital workplace services including service desk, end-user support, device-related services, and productivity tool support.
• Owns collaboration and workplace platform delivery for tools such as M365, messaging, conferencing, and content collaboration services.
• Drives user support, service responsiveness, and issue resolution across employee-facing technology services.
• Leads communications, training, and adoption activities to improve user readiness and effective use of workplace technologies.
• Develops and executes roadmaps for digital workplace capabilities, support models, and employee productivity improvements.
• Partners with infrastructure engineering, technology operations, corporate applications, security, communications, HR, and business teams to align workplace services to user and business needs.
• Establishes service standards, support processes, knowledge content, and performance expectations for employee-facing services.
• Leads and develops managers, support leaders, trainers, and workplace technology staff, establishing clear priorities, accountability, and performance expectations.
• Manages workplace technology vendors, licensing, budget inputs, and service, adoption, and performance metrics.

QUALIFICATIONS

Skills and Abilities

• Advanced knowledge of end-user technology services, service desk leadership, collaboration and productivity platforms, M365, communications, training, adoption, support process design, and employee technology enablement.

Experience

• 10+ years of relevant experience in end-user technology, IT customer service, endpoint services, collaboration and productivity platforms, service management, or a related technology field, including demonstrated leadership and experience managing technical or service teams or managers.

Education

• Bachelor's degree or equivalent experience. An advanced degree may be preferred.

Professional/Trade Certifications:

• Preferred: ITIL, Microsoft 365, ServiceNow, change/adoption, collaboration platform or other relevant workplace technology certifications.

About NBME:

NBME is a not-for-profit organization that specializes in the creation of assessments and learning tools for physicians and health professionals. Our mission is to advance assessment of these professionals to achieve optimal care for all, supporting the development of a highly effective, diverse and compassionate health care workforce.

Founded in 1915, NBME develops and manages the United States Medical Licensing Examination® with the Federation of State Medical Boards. We offer a comprehensive portfolio of assessment products for every stage of the medical school journey and provide assessment services to various health profession organizations.

We are dedicated to advancing innovative assessment approaches through research, collaboration and contributions to the medical education and assessment communities. In 2024, we expanded our assessment capabilities to include simulation through the acquisition of MedVR Education

Learn more on NBME's website

NBME's Community Collaborations and Contributions

NBME believes that a key path to meeting our mission is collaborating with and supporting our communities. Our Community Collaborations and Contributions programs provide resources and recognition to medical educators and researchers advancing the field of assessment throughout their careers. In addition, we invest in fee assistance, scholarships and pathway programs to aid learners and help support increased representation in health care. Headquartered in Philadelphia, NBME also gives to local organizations that advance health equity and access and positively impact social determinants of health.

Compensation we are offering for this position is at ($163,092 – 203,865) year. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate's qualifications and experience, department budget, and an internal equity review.

The NBME offers competitive salaries, excellent benefits, and a rewarding work environment. Excellent Benefits include: Healthcare, Dental, Prescription, and Vision plans; 401(k) w/match, Tuition Reimbursement Plan, Commuter Benefit: Public Transit or Parking options. Remote Friendly Workplace.

NBME is an Equal Opportunity Employer. We will consider all qualified applicants for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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