Job Description

Who we Are

Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.9+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

We are seeking a Director of Digital Product to lead the end-to-end product strategy for our customer-facing digital experiences across web, mobile, and self-service channels. This senior role holds portfolio-level ownership, drives cross-functional influence, and carries direct accountability for customer experience, digital adoption, and revenue-adjacent outcomes. The Director will operate as a hands-on product manager while also guiding and developing other product managers, ensuring strategic alignment, high-quality delivery, and customer-centric excellence across all digital touchpoints.

This role will be based in our Naperville IL office. Our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required.
Responsibilities include but not limited to:

Product Strategy & Ownership

• Define and execute the product vision and strategy for customer-facing digital experiences across acquisition, onboarding, servicing, claims, and account management.
• Translate business goals into a prioritized, outcome-driven roadmap.
• Own the digital experience strategy across all user journeys and platform touchpoints.

Customer Insights & Journey Leadership

• Lead customer research for all digital journeys; serve as the Voice of the Customer across digital channels.
• Identify, size, and prioritize customer and business problems using qualitative research, funnel analytics, and behavioral data.
• Partner with CX, Marketing, Operations, BI, and Data Science to ensure problem definitions are evidence-based, actionable, and outcome-focused.

Roadmap, Delivery & Execution

• Own the digital product roadmap and backlog; prioritize initiatives based on impact, effort, and strategic alignment.
• Define product features, end-to-end journeys, and acceptance criteria; establish KPIs and validate performance post-launch.
• Partner closely with Engineering Managers to plan delivery, manage trade-offs, and ensure high-quality execution.
• Balance short-term optimization with long-term architectural and experience integrity.

Optimization & Experimentation

• Design and run A/B tests, multivariate tests, and pilots to drive improvements in conversion, engagement, and self-service adoption.
• Apply experimentation frameworks and data-driven insights to continuously refine the customer experience.

Cross-Functional Influence

• Act as the SME for digital customer experience, journey design, and modern product practices.
• Influence without authority across Technology, Marketing, Operations, BI, Finance, and other teams to align on priorities and outcomes.
• Communicate clearly with senior leadership on strategy, progress, risks, and business impacts.

We're Excited if this is You!

Experience and Qualifications of the Role:

• 6+ years of Product Management experience with ownership of customer-facing digital products at scale.
• 5+ years of experience of direct people management experience leading Product Management teams with a track record of consistently recognizing and rewarding excellent performance and addressing performance issues head-on, without delay.
• Experience managing multiple web properties and platforms with significant traffic and transaction volume.
• Proven success leading digital transformation within Agile product environments.
• Strong discovery and journey-mapping capabilities; you lead with problems, not solutions.
• Deep understanding of human-centered design, digital funnels, and behavioral analytics.
• Hands-on expertise with experimentation and data-driven decision making.
• Operates at a principal level with high autonomy and high accountability.
• Demonstrated ability to influence senior stakeholders and align cross-functional teams.
• Clear, direct, and transparent communication style; thrives in complex, fast-paced environments.
• Strong understanding of modern digital architectures, analytics platforms, and front-end technology.
• Experience collaborating closely with design systems and front-end engineering teams.
• Experience with Salesforce-integrated digital experiences a strong plus.
• Background in subscription or membership-based businesses a strong plus.

Education

• Bachelor’s degree or equivalent experience required.

Certificates, Licenses, Registrations
N/A

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing.  The base pay range for this position is $197,285 - $280,000 USD Yearly. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.

Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.

Join our SUPER Team and Enjoy Amazing Benefits!

• Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
• Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
• 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
• Generous Paid Time Off: Take the time you need to recharge and relax.
• Education Assistance Program: Invest in your growth and development with our support.
• FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
• Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.

Competencies

Problem Solving: Uses rigorous logic and methods to solve complex problems; probes beyond obvious answers; excels in analytical thinking and identifying hidden issues.

Strategic Agility: Thinks ahead and anticipates future trends; can articulate credible visions and create breakthrough strategies.

Action Orientation: Enjoys working hard on challenging problems; balances thoughtful planning with decisive execution; seizes opportunities proactively.

Functional / Technical Skills: Brings deep product expertise and technical fluency to deliver at a high level.

Organizational Agility: Understands how organizations function; navigates both formal structures and informal networks effectively; adapts to varied organizational cultures.