Job Description

Application Deadline:

05/02/2026

Address:

100 King Street West

Job Family Group:

Customer Solutions

Why Join BMO Global Asset Management

This role offers real accountability and influence over how digitaloperatesacross GAM. You will shape execution, lead teams, improve delivery outcomes, and help ensure digital work delivers value — not just activity.

Location:Toronto, ON
Line of Business:Global Asset Management
Employment Type:Full Time

About the Role

This unique roleowns how digital work gets done across BMO Global Asset Management.

This is a digitalfirst leadership role accountable for day-to-day execution, workflow ownership, and delivery outcomes across GAM’s digital ecosystem. The role exists to ensure digital initiatives move from intake to execution to publication efficiently, consistently, and compliantly.

This is not a Product Owner or Business Analyst role.

It is a hands-on digital operations leadership role with accountability for people, process, and delivery results.

WhatYou’llBe Accountable For

Digital Operations & Workflow Ownership

• Own the end-to-end digital operating model across GAM, including intake, prioritization, workflow, approvals, publishing, and postdelivery followthrough.

• Key Understanding of digital infrastructureand howwork flows across CMS,Mar Techstacks and dataanalyticsplatforms, vendors, and internal teams.

• Establish and enforce clear ways of working, service levels, and deliverygovernance

• Ensure digital work is delivered with speed, quality, and regulatory confidence.

People Leadership

• Lead,hirecoach, and performancemanage a team of digital operations specialists and publishers.

• Provide clear direction, prioritization, and escalation support to enable strong execution.

• Build team capability through role clarity, skills development, and hiring support.

• Foster a culture of accountability, ownership, and continuous improvement.

DaytoDay Digital Delivery & Troubleshooting

• Oversee daytoday digital operations, including publishing, campaign execution, updates, and issue resolution.

• Serve as the escalation point for delivery risks, workflow breakdowns, and operational issues.

• Diagnose problems quickly, maketradeoffs, and keep work moving.

• Partner withTechnology,Product,Business, communications andengagement team,and Compliance to resolve issues pragmatically.

Change Management & Operational Improvement

• Drive adoption of new workflows, tools, and operating practices.

• Identifyinefficiencies, risk, and friction — and fix them.

• Translate digital strategy into repeatable, scalable execution.

• Lead operational change and ensure improvements stick.

Vendors & CrossFunctional Delivery

• Own operational relationships with digital vendors and agencies.

• Set expectations, manage performance, and resolvevendor issues

• Partner closely with Product, Marketing, Technology, Analytics, and Compliance to support execution.

• Communicate delivery performance, risks, and improvement plans to stakeholders.

Platforms, Data & Governance (Supporting Accountability)

• Ensure digital workflows are supported by reliable CMS,MarTech, and analytics inputs.

• Embed governance, compliance, and documentation standards into operational processes.

• Partner with platform and analytics teams (this role is not a platform owner).

• Defining KPIs, managing dashboards, and analyzing data to report on campaign performance and operational efficiency.

Qualifications & Experience

Required

• 8+ years of experience in digital operations, digital delivery, or digital execution leadership

• 3+ years of direct people management with accountability for outcomes

• Experience owning or evolving a digital operating model or delivery framework

• Experience working in asset management, wealth, banking, or regulated financial services

• Handson experience with:

• CMS platforms

• Digital workflow tools (Workfront preferred)

• Vendorled delivery and service models

• Strong crossfunctional leadership and stakeholder management skills

This Role Is Not a Fit If You Are Primarily a:

• Business Analyst focused on requirements gathering

• Product Owner managing backlogs and user stories

• Platform architect or technical specialist without people leadership

• Individual contributor without experience leading teams

Salary

$94,600.00 - $176,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.