Location: U.S. (Remote) or major hub (hybrid optional)
Type: Full-time
Seniority: Mid–Senior (player/coach)
Start: As soon as available
Beacon Talent is conducting a confidential search for a venture-backed technology company building an applied AI platform used by teams developing models in regulated, data-intensive environments (e.g., healthcare and adjacent domains). The platform helps customers evaluate performance, operationalize evidence, and streamline adoption with rigorous data workflows and domain-expert guidance.
This role owns a portfolio of the company’s most strategic customers—many of whom are technical AI teams—ensuring projects launch smoothly, deliver measurable outcomes, and expand into long-term partnerships. You’ll sit at the intersection of customer success, program delivery, and product influence, partnering closely with Engineering, Data, Product, and Leadership.
Own high-stakes customer programs
Lead end-to-end delivery for complex, multi-workstream engagements—from kickoff through final readout and ongoing expansion.
Translate ambiguous customer needs into clear scopes, milestones, success metrics, and deliverables.
Run cross-functional execution (and jump in when needed)
Coordinate internal teams (Product, Data, Engineering, Operations) to hit timelines and quality bars.
Unblock execution, surface risks early, and drive resolution—occasionally getting hands-on with artifacts like analysis plans, evaluation summaries, or workflow specs.
Be the primary customer interface
Manage executive-level relationships and day-to-day stakeholders.
Set communication cadence, run steering check-ins, handle escalations, and ensure crisp alignment.
Convert insights into product leverage
Synthesize customer feedback into scalable improvements: repeatable processes, templates, playbooks, and product roadmap inputs.
Partner with Product to shape what becomes “standard” vs. bespoke.
Drive retention and growth
Own renewal readiness, account health, and expansion opportunities.
Identify upsell paths tied to value (new datasets, evaluation modules, workflow automation, added sites/teams, etc.).
Customer programs are delivered on-time, with clear outcomes and high satisfaction.
You’ve built repeatable delivery motions that reduce rework and improve predictability.
Key accounts expand through renewals + additional scope, driven by demonstrated impact.
Internal teams feel you are a reliable “quarterback” who brings clarity, prioritization, and calm execution.
6+ years in a client-facing role: customer success, strategic account management, solutions consulting, engagement management, or similar.
Demonstrated strength in program/project management across cross-functional technical teams.
Comfort working with complex data products (structured + unstructured; bonus for imaging, time-series, waveforms, or multimodal pipelines).
Ability to bridge technical and non-technical conversations—credible with ML/engineering and effective with senior executives.
Track record of driving retention and expansion (renewals, upsell, multi-year partnerships, or growth in account scope).
Highly organized, proactive, and effective in fast-moving, build-as-you-go environments.
Experience in regulated AI (healthcare, life sciences, fintech, insurance, public sector, etc.).
Familiarity with evaluation/validation concepts (model performance studies, monitoring, data quality frameworks, evidence generation).
Exposure to regulatory, compliance, or procurement considerations that influence adoption.
Prior work supporting consortium-style initiatives, research collaborations, or multi-stakeholder programs.
Competitive base + performance upside + equity (details shared in process), plus comprehensive benefits.
Beacon is the talent solution provider for the modern era, on a mission to change the way that companies hire. Founded by a team of operators who bring a fresh, out-of-the-box approach to talent, Beacon is a true partner who is invested in your success, not just another client-vendor relationship. By applying expertise from disciplines like sales and marketing, the Beacon team finds scalable talent solutions that help companies attract, engage and retain the right people, whether your talent program is starting from scratch or you already have a team in place.
Drawing on more than 30 years combined experience recruiting, consulting and leading teams at some of the biggest names in tech, Beacon’s founders were inspired to create a totally new kind of talent organization — one that’s made for modern companies.
