At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This Director role will lead a global team of high-performing colleagues responsible for identifying relevant data, transforming information into meaningful insights, and developing critical metrics and reporting suites. The team will deliver actionable insights to operational business partners to enhance effectiveness and optimize efficiency.

The role will primarily support two core risk operational areas: Global New Accounts Operations and Global Fraud. The Director will drive strategic initiatives focused on increasing automation, improving customer experience, and preventing losses for both cardmembers and the company, while leveraging advanced technologies to modernize and transform the business.

This leader will ensure robust MIS (Management Information Systems) are in place to enable effective management oversight, reduce complexity, and minimize unexpected issues. The role also requires strong leadership in assessment, change management, and integration within evolving technology environments, with a clear focus on identifying, acknowledging, and mitigating risks across systems and processes.

Minimum Qualifications

• Detailed orientated
• Proven strategic thought leadership
• Relevant experience in the data and analytics domain
• Experience working on large scale enterprise projects
• Strong knowledge of various data infrastructure, programming languages, and Business Intelligence platforms
• Highly collaborative with multiple business partners in a complex and dynamics environment
• Experience managing partners/stakeholders across multiple geographies
• Strong project management skills, communication, and conflict management skills

Preferred Qualifications

• Machine learning and NLP skillset
• Risk operation background
• Proven track record of driving results under ambiguous situation

Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.