We are seeking an experienced Director, Data and AI Service Delivery Partner to join our IT Data and AI Platform (DAIP) function and enable the disciplined, end-to-end delivery and support of the platforms, integrations, and AI services that power Otsuka. In this pivotal role, you will orchestrate the frameworks and service management practices that support the full platform lifecycle—from demand and intake, through solution delivery, into steady-state operations—so that Platform Leads and Service Leads can deliver the services Otsuka relies on, on time, on budget, and to the standards our stakeholders expect.
This role is anchored by three strategic pillars: (1) enforcing lifecycle discipline across the DAIP portfolio through robust SDLC, Agile, and release management practices; (2) orchestrating the delivery and support of AI Solutions, Application Integrations, and Data Hubs with the operational rigor of a modern IT service organization, in partnership with the Platform Leads and Service Leads who own those outcomes; and (3) operationalizing service management (ITSM/ITIL, FinOps, vendor management) to ensure predictable, cost-effective, and audit-ready operations of the Data and AI Platforms.
At Otsuka, we defy limitation, so that others can too. We have an unwavering belief in doing more. In transcending expectations. In going above and beyond—under any circumstances—for patients, families, providers, and for each other. It's this deep-rooted dedication that drives us to uncover answers to complex, underserved medical needs, so that patients can push past the limitations of their disease and achieve more than they thought was possible each and every day.
We believe that the bigger the challenge, the bigger the opportunity. We are doing everything in our power to live up to our mission of creating new products for better health worldwide in two important therapeutic categories: neuroscience and nephrology.
The Director, Data and AI Service Delivery Partner is a senior IT leadership role responsible for building and running the delivery and service management engine of the Data and AI Platform function. The Director will partner with Platform Leads, Service Leads, PMO, Finance, Testing and Validation, and business-aligned Solution Delivery Partners to convert business demand into working services—and keep those services running reliably at scale.
Core Responsibilities include but are not limited to the following:
· 10+ years of progressive IT experience, with 5+ years in senior delivery and service management leadership roles.
· Deep experience delivering and operating AI/ML, GenAI, data, integration, and analytics platforms at enterprise scale.
· Data Technologies experience: Snowflake – or other Data Warehousing technologies (e.g., Redshift, Oracle, MS Data Fabric); Matillion – or other ETL/ELT tools (e.g., Informatica ETL, AWS Glue, OpenFlow, MS Data Fabric, Oracle ODI); Atlan (Enterprise Data Catalogue); Ataccama (Data Quality / MDM); Informatica MDM; MuleSoft – or other application integration and API management technologies (e.g., Boomi, Informatica IICS, Oracle SOA Suite); PowerBI and Tableau.
· AI/ML Technologies experience: DataIKU; AWS AI Services (AWS Bedrock/AgentCore and enabling services, plus general AWS Cloud Computing); Azure AI Services (CoPilot Chat, CoPilot Studio, MS Azure AI Foundry); OpenSearch (Vector DB) or other vector DB technologies (e.g., Pinecone).
· ITSM: Solid knowledge of ITIL and hands-on experience managing the full spectrum of ITSM processes—incident and problem management, routine service requests, change management, IT service continuity management, release management, SLA/OLA management, FinOps, and Supplier/Vendor Management.
· Strong track record delivering initiatives using SDLC and Agile methodologies (Scrum, SAFe, or Kanban) across globally distributed teams.
· Proven experience in Project Portfolio Management and IT solution/platform release management at scale.
· Hands-on experience with IT Service Introduction and building operational readiness for new services.
· Demonstrated success in demand management, work estimation, project scoping, and stakeholder management at senior leadership levels.
· FinOps and budget management experience including cloud cost optimization, license management, and chargeback/showback models.
· Vendor management experience including sourcing, contracting, SOW definition, and performance management with strategic vendors and managed service providers.
· Pharmaceutical, biotechnology, or life sciences industry experience preferred; understanding of GxP, 21 CFR Part 11, EU Annex 11, GDPR, and HIPAA is a plus.
· Excellent communication and influencing skills with the ability to translate technical delivery matters for business and executive audiences.
· Experience leading cross-functional initiatives and managing stakeholder relationships at all organizational levels.
· Strong analytical and systematic problem-solving abilities.
· Experience in regulated or GxP environments preferred.
· Experience working with globally distributed business and IT teams, especially in Japan, EU, and India.
· Up to 15-20% travel is required, based upon business needs.
· Customer-Focused: Anticipates user needs and delivers practical, value-driven solutions.
· Accountable: Owns the delivery and service management operating model, and its portfolio-level outcomes.
· Innovative: Challenges the status quo and champions new ideas.
· Collaborative: Builds strong partnerships across disciplines and cultures.
· Ethical: Demonstrates integrity and aligns with Otsuka's corporate values.
· Resilient: Adapts quickly to new challenges and shifting priorities.
· Provides guidance, coaching, and training to colleagues within a discipline.
· Matrix Leadership: Ability to lead through influence across Delivery Managers, Platform Leads, Service Leads, and Service Managers to orchestrate portfolio-level delivery outcomes without direct reporting authority.
· Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (required).
· Master's degree in Computer Science, Data/AI, Engineering, Business Administration (MBA with a technology focus), or a related discipline (preferred).
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.
Minimum $186,489.00 - Maximum $278,875.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate’s job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
Application Deadline: This will be posted for a minimum of 5 business days.
Company benefits: Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
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This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
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There are two Otsuka pharmaceutical industry companies in the U.S.:
Otsuka America Pharmaceutical, Inc. (OAPI) successfully commercializes Otsuka-discovered and in-licensed products in North America.
Otsuka Pharmaceutical Development & Commercialization, Inc. (OPDC) clinically develops and registers innovative healthcare products on a global basis.
