About the Role:
Take on a senior leadership role as a Director in Customer Success, where you will provide strategic direction to high-level professionals and senior managers. You will be responsible for the performance and results of a significant area, ensuring our customers achieve their desired outcomes and remain satisfied with our products and services.
Responsibilities:
• Lead senior managers and high-level professionals within the Customer Success function.
• Drive the strategic vision for customer success across the organization.
• Oversee the execution of strategic customer success initiatives.
• Ensure the alignment of customer success objectives with corporate goals.
• Monitor and enhance the overall customer experience.
• Guide the development and implementation of scalable customer success processes.
• Establish performance metrics and ensure continuous improvement.
• Advocate for customer requirements in senior leadership discussions.
• Develop and maintain critical customer relationships to foster loyalty.
• Lead organizational change efforts to improve customer success capabilities.
Skills:
• Visionary Leadership: Ability to set and communicate a strategic vision.
• Organizational Strategy: Skills in aligning departmental goals with corporate strategy.
• Influence and Advocacy: Proficiency in advocating for customer needs at the highest level.
• Process Engineering: Expertise in designing and implementing scalable processes.
• Performance Leadership: Skills in setting and overseeing performance standards.
• Customer Experience Design: Knowledge of designing exceptional customer experiences.
• Cross-Functional Leadership: Comprehensive skills in leading cross-functional initiatives.
• Change Leadership: Ability to drive and manage change effectively at an organizational level.
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Wolters Kluwer (EURONEXT: WKL) is a global leader in information, software solutions, and services for professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with technology. Wolters Kluwer reported 2024 annual revenues of €5.9 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands.
Equal Opportunity Employer
To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.
All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.
Beware of Recruitment Fraud! 🔒
Scammers may pose as Wolters Kluwer, offering fake job opportunities and requesting personal info or payments. Protect yourself:
- Apply only via our secure Workday hub on our Careers page.
- Our recruiters never ask for banking info or payments.
- We don't use public email accounts (e.g., Hotmail, Yahoo, Gmail).
Report suspected fraud: thirdpartyincident@wolterskluwer.com. If you've made a payment, contact local authorities.
Read more here - https://careers.wolterskluwer.com/en/recruitment-fraud-alert
