Job Description

Join the Legal Tech Revolution atLitera

Are you ready to shape the future of how law is practiced? AtLitera,we’reon a mission to RaiseTheBar™️ for the legal profession by delivering transformational andglobally-trustedsolutions to law firms and corporate legal teams worldwide.We’vebeen a leader in legal tech innovation for 30 years and are leading the legal AI revolution to this day with most of the world’s largest law firms as our clients. Ifyou’repassionate about building AI-forward solutions that scale globally and want your work toimpactmillions of legal professionals worldwide, this is your opportunity to be part of an extraordinary teamthat’selevating the craft of law.

Hybrid: This position is based in one of the below locations and candidates should reside within reasonable commuting distance, as this role requires on-site presence at least six days per month.

Available Office Locations: Austin | Chicago | Denver | New Jersey | Philadelphia | Raleigh |

 As aDirector, CustomerSuccessatLitera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. You will have the opportunity to work withcutting-edgetools and collaborate with industry experts to deliver solutions that make a real difference in the legal profession.

Key Responsibilities:

• Develop and implement strategies to enhance customer satisfaction and retention.

• Align customer success initiatives with overall business goals.

• Lead, mentor, and develop a high-performing customer success team.

• Foster a culture of excellence, collaboration, and continuous improvement.

• Build andmaintainstrong relationships with key customers to understand their needs.

• Identifyopportunities to enhancethe customerexperience and address pain points.

• Establish and track key performance indicators (KPIs) to measure success.

• Provide regular reports and insights to senior management on customer success metrics.

• Analyze and improve customer success processes for efficiency and effectiveness.

• Implement tools and technologies to enhance customer interactions and satisfaction.

• Cross-Functional Collaboration:

• Collaborate with sales, product, and marketing teams to ensure alignment and integration.

• Drive initiatives that foster collaboration andsynergyacross departments.

Qualifications:

• Bachelor's degree in business, Marketing, or a related field. MBA or advanced degree preferred.

• Minimum of 7 years in customer success or a similar leadership role.

• Proventrack recordof enhancing customer satisfaction and leading teams.

• Strong strategic thinking and leadership abilities

• Excellent communication and interpersonal skills.

• Proficiencyin CRM and customer success management tools.

• Ability to analyze data and drive data-driven decisions.

• Results-oriented with a focus on customer satisfaction and retention.

• High levelof adaptability and resilience in a fast-paced environment.

• Strong problem-solving and decision-making abilities.

Why JoinLitera?

• The company cultureWeemphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment

• Commitment to EmployeesOurpeople commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact

• Global, Dynamic, and Diverse TeamOuris a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together

• Comprehensive Benefits Package:Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey.

• Career Growth and DevelopmentWeprovide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.