Job Description

Kenvue is currently recruiting for a:

Director, Customer Strategy

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here

Role reports to:

Head of Customer Strategy Self Care

Location:

North America, United States, New Jersey, Summit

Work Location:

Hybrid

What you will do

The Director, Customer Strategyis responsible fordefining and directing the sales strategy of the organization, creating opportunities, evaluating investment decisions, and building strong relationships with key leaders and partners:

Key Responsibilities

Customer Strategy & Commercial Leadership

• Develop and execute innovative customer strategies that drive channel activation, engagement, andlongtermgrowth.

• Lead the development ofcustomercentricstrategic plans that align with enterprise priorities and accelerate commercial performance.

• Identifyhighvaluemarket opportunities and build differentiated strategies that enhance sales efficiency and competitive advantage.

Cross FunctionalInfluence

• Lead and inspirecrossfunctionalteams to deliver integrated, seamless, and impactful customer experiences across channels.

• Collaborate closely with Sales, Marketing, Category, and Finance to ensure customer strategies are fully aligned with businessobjectives

• Serve as the strategic thought partner to senior leadership, shaping enterprise decisions withcustomerbackedinsights.

Data Driven Insights & Optimization

• Utilize advanced analytics anddatadriveninsights tooptimizechannel performance, improve customer interactions, and unlock incremental growth.

• Analyze, prioritize, andoptimizecommercial investments to maximize strategic return and influence P&L outcomes.

• Establish measurement frameworks and KPIs to track customer strategy execution, business impact, and continuous improvement.

Retailer & Partner Engagement

• Build and sustainhighimpactrelationships with key retail partners to drive mutual growth and unlock joint business planning opportunities.

• Lead development ofvaluedrivenselling stories that position the company as a strategic partner and category growth driver.

Organizational Leadership

• Mentor, coach, and elevate the management team to build strategic capability, commercial excellence, and leadership strength across the organization.

• Championcustomercentricthinking across the enterprise and scalebestinclassstrategic practices that enhance organizational maturity.

What we are looking for

Required Qualifications

• A minimum of8 years of experience in customer strategy and channel activation or related field.

• A minimum of a bachelors degree.

• Proventrack recordof successfully developing and implementing customer strategies.

• Strong analytical skills with the ability to interpret data and drive insights.

Desired Qualifications

• Experience in the Consumer-Packaged Goods industry is highly preferred.

• Demonstrated ability to work in cross-market or international environments.

• Strong financial acumen withexpertisein business planning, budgeting, and P&L analysis.

• Strategic thinker with exceptional attention to detail and communication skills.

• Ability to influence and collaborate effectively with internal and external stakeholders.

• Proficiencyinutilizingtechnology to drive competitive advantage.

• Adaptability and resilience in navigating unstructured and ambiguous business environments.

• Excellent communication and leadership abilities to effectively collaborate with cross-functional teams.

What’s in it for you

Annual base salary for new hires in this position ranges:

$190,825.00 - $269,400.00

This takes into account a number of factors including work location, the candidate’s skills, experience, education level & other job-related factors.

• Competitive Benefit Package*

• Paid Company Holidays, Paid Vacation, Volunteer Time & More!

• Learning & Development Opportunities

• Kenvuer Impact Networks

• This list could vary based on location/region

*Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.