Job Description

Our Company

As one of the world’s most innovative software companies whose products touch billions of people around the world, Adobe empowers everyone, everywhere to imagine, create, and bring any digital experience to life. From creators and students to small businesses, global enterprises, and nonprofit organizations — customers choose Adobe products to ideate, collaborate, be more productive, drive business growth, and build remarkable experiences.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth.We’reon a mission to hire thevery bestand believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

The Opportunity

Adobe Customer Solutions (ACS) is Adobe’s services and deliveryorganisation, partnering with customers to implement,optimise, andrealisevalue from Adobe solutions. ACS combines strategic advisory, technicalexpertise, and ongoing delivery to accelerate customer success and drive long-term business impact.

TheDirector,CustomerDeliveryis responsible formanaging Professional Services (PS) delivery for a designated region in EMEA (Western, UKI, or Central). This roleis part of the regionalACS Delivery LT andensuresbusiness growth is achievedthroughstrategic leadership,operational excellence, customer satisfaction,anddelivery governance. Acting as the regional focal point, theDirector,Customer Delivery drives revenue andmarginperformance, resource planning, and fosters a strong community culture among consultants. The role combines delivery oversight, executive customer engagement, and team leadership to accelerate customer success and Adobe’s businessobjectives

Success in this role means driving strong regional performance by translating strategy into disciplined delivery execution that achieves revenue and margin targets whilemaintaininghigh customer satisfaction. You build and lead a high-performingteam, ensuring effective resource planning, delivery governance, and executive customer engagement that accelerates customer outcomes. Through clear accountability, operational excellence, and a strong community culture, you enable sustainable business growth and position the region as a trusted partner in advancing Adobe’sand ACS’sgrowth and impact

Regional Delivery Leadership

• Direct PS Delivery for a region in EMEA (Western, UKI, or Central), guaranteeing smooth fulfillment of all engagements and consistent standardsand consistent delivery ofstrong resultsQoQCollaboratewithpractice leads to uncoverskill capacitygaps and potential growth areas.

• Manageateam of Engagement Managers and Project Managersin offeringoutstanding customerexperiencesthroughout our portfolio.

• Build and lead an inclusive and high performing team, through clear expectationsettingand accountability metrics Provide consistent coaching, candidfeedbackand growth opportunities.

• Provide dotted-line leadership to ourconsultantforce,fosteringa regional community and ensuring services are delivered exceptionally.

• Advocate for sufficient resources in the country or sub-region to meet demand. Ensureappropriate location, language, and cultural alignment. Support efficient resourcing across EMEA.

• Serve as the main executive liaison for customersand internal Adobe stakeholdersin the region, supporting important deals and projects and ensuring alignment with Adobe’s strategic goals.

• Be the focal point for customer executive alignment, including participation in governance forums such as Steering Committees and Executive Sponsor meetings.

• Drive consistent governance and operational rigor across all projects and workstreams.

Operational Excellence

• Accountable for regional revenue and project margin, backlog burn, and resource mix optimization.

• Monitor regional performance metrics,identifyareas of improvement, and implement corrective actions to achieve business targets.

• Partner with Sales and Resource Management teams to forecast demand and accelerate projectstarts

• Work closely with practice leads to guarantee alignment withdeliveryexcellence standards and offer consistent feedback.

Customer Engagement & Growth

• Develop andmaintainexecutive-level relationships with strategic customers, acting asa trustedadvisor and point of contact for blocking issues.

• Lead the team toidentifyand build new services opportunities,facilitatecontract extensions, and drive renewals based on a deep understanding of customerobjectives

• Communicate insights and recommendations to internal and customer senior leaders, influencing strategic decisions and encouraging long-term partnerships.

Community Leadership

• Function as the regional community leader, delivering dotted-line oversight for consultants in the region.

• Bring people together virtually and in person to strengthen team spirit and build a high-performing regional team culture.

• Promote collaboration, information exchange, and continuous improvement across the regional delivery organization.

Criticalmetrics

• Revenue

• Project margin

• Bookings/renewals/extensions

• CustomerSatisfaction

• Adobe Employee Survey results at regionallevel

Key Attributes for Success

• Significantexperiencein Professional Services delivery or consulting, preferably in SaaS or enterprise software.

• Strategic & Commercial Acumen: Ability to align regional delivery to business strategy, balancing growth, margin, and customer value. Proventrack recordin managing delivery operations, revenue performance, and customer relationships.

• Operational Excellence: Strong governance, forecasting, and resource planning capabilities to ensure predictable, high-quality delivery.

• Executive Presence: Credible and confident engagement with senior customer stakeholders and internal leadership.

• PeopleLeadership: Proven ability to build, develop, andretainhigh-performing teams while fostering an inclusive, collaborative culture.

• Decision-Making & Accountability: Makestimely, data-informed decisions and drives clear ownership of outcomes.

• Customer-Centric Mindset: Deep commitment to delivering measurable customer success and long-term partnership value.

• Willingness to travelup to 20% of time

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience