Job Description

Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

About the Team:
The Corporate Communications team is responsible for how UKG communicates with employees, customers, investors, media, and the broader market. We help bring our strategy to life through clear messaging, compelling storytelling, and coordinated execution. This role joins a team focused on scaling impact, strengthening alignment, and building the operating foundation that enables world-class communications across a global organization.

About the Role:
The Director, Corporate Communications - Operations is responsible for building and managing the "operating system" for the Corporate Communications function. This role serves as the strategy and operations partner to the Chief Communications Officer (CCO), ensuring the organization delivers high-impact communication with consistency, discipline, and scalability. This leader establishes the structures, processes, and systems that enable communications strategy to thrive—ensuring that all team efforts, from global campaigns to major company events, are effectively prioritized, resourced, executed, and measured against company priorities.

Duties and Responsibilities:

Strategy Integration & Program Management:

• Lead the development and evolution of the Corporate Communications annual strategy, ensuring objectives and KPIs are aligned to company priorities
• Own the program management of high-impact, large-scale communications initiatives, including global campaigns, product launches, and major company events
• Drive strong cross-functional alignment across Product, Marketing, HR, and Global Business Operations from intake through execution

Resourcing & Operational Architecture:

• Define and manage the Corporate Communications resourcing model, balancing internal headcount, agency support, and vendor partnerships
• Establish and continuously optimize planning, intake, and prioritization processes to ensure focus on the highest-impact initiatives
• Serve as the primary prioritization lead, aligning team capacity and execution to enterprise priorities

Performance, Insights & Data Strategy:

• Develop and maintain a Communications scorecard to track performance, measure impact, and inform decision-making
• Translate complex data into clear, actionable insights for the CCO and executive leadership team
• Own the Communications analytics and insights capability, including reporting infrastructure, data modeling, and performance analysis

Systems & AI Enablement:

• Own the Communications technology roadmap, advancing the function from manual and siloed workflows to a more integrated and scalable infrastructure
• Implement standardized workflows and tools that improve efficiency, visibility, and execution across the function
• Drive adoption of AI-enabled solutions to streamline processes and enhance team productivity

Strategic Bandwidth Management & Operating Rhythm:

• Act as the central intake point for communications requests, ensuring alignment to strategic priorities and effective use of team capacity
• Develop and manage a communications calendar and operating rhythm to track and report on major initiatives and milestones
• Partner closely with the CCO and Executive Assistant to align leadership priorities, time allocation, and team execution

• 5+ years of professional experience as a Director or Sr. Manager in strategy & operations inside of a corporate communications team
• Background working within a technology organization, SAAS preferred
• Proven experience leading complex, cross-functional programs, operating models, or large-scale communications initiatives while influencing senior stakeholders
• Strong analytical capabilities and experience translating data into actionable, executive-level insights
• Experience designing and implementing operating processes, workflows, and team cadences
• Ability to manage multiple high-priority initiatives in a fast-paced, global environment

• Experience supporting executive leadership, including C-level stakeholders
• Experience with communications or marketing technology platforms and workflow automation
• Familiarity with AI-enabled tools and process transformation initiatives
• Demonstrates UKG values of Own, Align, Deliver
• Brings strong business judgment, prioritization discipline, and operational rigor
• Builds trust and influences effectively across functions without direct authority
• Thrives in ambiguity and brings structure to complex, evolving business needs

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer:   
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster      
UKG participates in E-Verify. View the E-Verify posters here  

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 

Disability Accommodation in the Application and Interview Process:
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

The pay range for this position is $163,900 to $235,550 The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits