Job Description

At Humane Colorado, we believe access to veterinary care is a cornerstone of a compassionate community. As the leader of our Community Veterinary Services CVS, you will not just manage programs, you will shape how care reaches pets and the people who love them, especially those who need it most.

This role is equal parts strategist, collaborator, and advocate. You will guide urgent care, spay neuter, and preventive services while building a culture where teams thrive and clients feel seen, respected, and supported. From partnering with veterinarians and community organizations to driving innovative, data informed solutions, your leadership will directly expand access to care and deepen our impact.

If you are energized by mission driven work, inspired by community connection, and ready to lead with both heart and vision, this is your opportunity to make a lasting difference.

Purpose of Position: Responsible for the direction of Humane Colorado’s Community Veterinary Services (CVS) teams. Lead and collaborate on strategic goals while working with the leadership team to creatively meet all CVS needs. Ensure every pet cared for, and every client served, receives optimal care and service.

Responsibilities

• Lead and direct the CVS team to ensure the highest level of people care is delivered to staff, volunteers, clients, donors, partners, and vendors.
• Direct and monitor all aspects of community veterinary services, including urgent care services, vaccine clinics, spay/neuter and healthy pet services.
• Ensure client experiences reflect the brand, mission and core values.
• Routinely monitor and assess CVS services and the needs of our community, ensure our resources are being used in the most impactful way, and that we’re meeting our clients, and the needs of their pets, where they are.
• Work collaboratively with practice managers and veterinarians to ensure effective management of the team, departmental resources, and workflow.
• Develop, evaluate, and control departmental budgets.
• Manage and develop an effective staff: providing effective communication, leadership, guidance, and resources. Determine staff qualifications and competency: recruit, interview, select, hire, train, orient, mentor, evaluate, coach, counsel, discipline, and reward. Establish and monitor staff safety and regulatory compliance.
• Create opportunities for all staff to meet their goals for growth, cultivate leadership capacity, and seek out impactful continuing education opportunities.
• Lead staff meetings, providing direction and inspiration within the context of the mission.
• Oversight and management of staff veterinarians; work in partnership with lead veterinarians in the provision of training and performance evaluation of the veterinarians and interns.
• Monitor and evaluate program effectiveness through statistical analysis, report creation, and presentation. Implement improvements, ensuring efficient use of resources and effective operations.
• Cultivate collaborative and holistic partnerships with external stakeholders, including CSU Spur operations.
• Oversee CSU externship program, ensuring student experiences at the veterinary hospital are engaging and enriching. Foster a collaborative relationship with CSU faculty.
• Maintain highly effective relationships with all other directors across the organization to ensure successful allocation of resources and coordination of activities in support of strategic objectives. Communicate regularly with other directors, VPs, and the CEO when necessary.
• Work in collaboration with the Development and Communications teams to support fundraising efforts and campaigns, such as providing impact stories and reports resulting in financial support.
• Ensure program grant compliance and quality of services and evaluations.
• Participate in donor events, meetings, and tours.
• Contribute in the development and evaluation of organization-wide strategic initiatives and goals.
• Remain informed and up to date with relevant industry trends and practices to keep Humane Colorado at the leading edge of community medicine and animal welfare, building toward the future.
• Serve as a liaison and promote the mission and objectives to the community and other organizations.

People Care

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and business partners. Communication and contact must be clear, understandable, cooperative, professional, and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.

Competencies

Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources.

Organizational Key Competencies

• Job Knowledge
• Excellence
• Adapting to Change / Agility
• Dependability
• People Care

Leadership Core Competencies

• Project and Process Management
• Delivering Results
• People Leadership

Position Core Competencies

• Analytical Thinking
• Community Partnerships
• Conflict Management
• Financial Acumen
• Fiscal Responsibility
• Innovation
• People Development
• Project Management
• Strategic Thinking
• Change Management
• Strong verbal and written communication

Supervisory or Managerial Responsibility

• Lead Veterinarian(s)
• Veterinarians
• Practice Manager(s)
• Volunteers

Travel

• This position requires travel to different work sites

Work Conditions and Physical Requirements

Performs work primarily in an office setting. Potentially prolonged periods of sitting and repetitive motion. May work in an area with a high noise level. Potentially subject to animal bites and scratches. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Occasional lifting with reasonable accommodation.

Full-Time Benefits – Please visit our website for a comprehensive list of all offered benefits.

• Benefits (medical, dental, and vision)
• 401(k) with matching
• Flexible spending accounts
• Life and Short-Term Disability Insurance
• Paid Time Off (PTO)
• Paid Sick Time
• Sabbatical
• Holiday Pay
• Employee discounts
• Discounted Pet Insurance
• and more!

Compensation: Starting at $92,400 - $102,000 annually (starting pay commensurate with market, experience, and equity)

Posting will remain open until filled, with a minimum posting period of 5 days.

Requirements

Position Qualifications

Knowledge/Skills/Abilities

• Excellent interpersonal communication skills
• Ability to effectively communicate in writing
• Strong organizational skills with high attention to detail
• Ability to utilize effective problem solving/decision-making skills
• Proficiency in Microsoft Office programs (Word, Excel, PowerPoint)
• Experience developing and monitoring budgets

Required

• Education: Bachelor’s degree or equivalent experience
• Work Experience: Experience in the veterinary industry or similar organization which includes five years of experience in management

Desired

• Certified Veterinary Practice Manager (CVPM)
• Bilingual fluency in both English and Spanish
• Knowledge of veterinary care/animal health
• Experience managing vendors and contracts