Job Description

We are looking for a Director Commercial to join our Sales team within Sub-Region Africa, based in Dubai, United Arab Emirates.

Role Reports to: Managing Director Sub-Region Africa

Overall Job Purpose:

Directing Sub-Regional Africa Sales efforts to maximize both volume (controlled and non-controlled) and contribution levels, while (re)shaping the base foundation and future Commercial / Sales tools and processes.

Consciously establishes a culture that encourages customer focus, individual development, efficiency, collaboration, and an environment of continuous improvements.

Upholds and ensures that all Hapag-Lloyd policies and procedures are followed and maintained.

Key Accountabilities:

Responsible for coordinating all sales matters related to Sub-Region Africa incl. but not limited to:

• Proactively pursues the goals set by Management e.g. volume, revenue and contribution targets
• Identifies and maps segmented customer needs
• Develops product-, benefit- and value propositions to support our Area Sales organizations
• Develops commercial customer programs (e.g. loyalty programs) and package offers (e.g. standard products incl. value-added services)
• Delivers the Sub-Region Africa Sales Pipeline, thereby, also directly involved in the Areas’ pipelines
• Monitors customer performance and takes action to improve where needed
• Acts a POE for Sub-Region Customer Service topics in coordination with QSC Customer Service
• Gathers and analyzes competitor information to support the Sales org. in their markets
• Ensures structural Area Sales feedback to the Sub-Region e.g. market rates, new customer leads etc.
• Leads or participates in relevant Steering Committees for Sub-Region Africa
• Leads or participates in commercial projects relevant for Sub-Region Africa and / or Region Middle East
• Works and coordinates closely with key stakeholders e.g. RME Commercial, HQ GCD, Africa QSC and all relevant Areas (Africa and others)
• Coaches and develops individual department managers and staff via regular performance reviews (in line with company’s policy and management requirements)
• Drives the Sub-Regions NPS and CES

• University degree in Business Administration, Sales Management, Marketing or related field preferred

• More than 10 years work experience in International Shipping Companies or other Multinationals. Industry knowledge (shipping).

• Advanced English. Other languages desirable.

• Excellent negotiation skills coupled with outstanding communication skills. Experience in negotiating and delivering results.

• Proven leadership experience having successfully managed teams.

• CRM management. Project management.

• Strong organizational skills
• Willingness to travel frequently.

Hapag-Lloyd is one of the world’s leading liner shipping companies, connecting businesses and people across more than 600 ports worldwide With a fleet of over 300 modern container ships and a vessel capacity of 2.5 million TEU, we keep global trade moving reliably every day.

Our global network spans 140 countries, 400 offices, and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high‑quality service across continents and to support our customers in even the most complex supply chains.

When you join us, you become part of more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives.

We believe that every exploration is a chance to grow, and every port is a place to belong.